Administrative Assistant

1 week ago

Pontyclun CF, United Kingdom Ian Williams Carpentry Full time £28,000 - £42,000 per year

About the Role

We're looking for an organised, proactive, and enthusiastic Administrative Assistant to join our team. This is a varied and detail orientated role that offers the chance to get involved in all areas of administration, customer care, fleet management, and marketing.

If you're someone who takes pride in keeping things running smoothly, enjoys problem-solving, and has great communication skills — we'd love to hear from you

What You'll Be Doing

Customer Care

  • Monitor and manage the Customer Care inbox, review defect notices, and arrange appointments.
  • Liaise with site teams, contractors, and customers to ensure issues are resolved efficiently.

Administration

  • Provide administrative support to ensure efficient operation of the office
  • Manage vehicle fleet compliance, including MOTs, servicing, and mileage checks.
  • Handle insurance claims for vehicles and mobile phones.
  • Help with onboarding and maintaining accurate subcontractor records.
  • Organise company social events and assist with internal communications.
  • Distribute, Maintain & Monitor documentation to subcontractors.
  • Manage phone calls, emails, and correspondence with professionalism and courtesy
  • Perform data entry tasks accurately and promptly

Marketing & Communications

  • Prepare and distribute quarterly newsletters and company newsfeeds.
  • Keep the website and social media channels up to date with fresh, engaging content.
  • Create and maintain marketing materials and case studies for completed projects.

What We're Looking For

  • Excellent organisation and attention to detail
  • Strong communication skills, both written and verbal
  • Confident managing multiple priorities in a busy environment
  • A positive, can-do attitude with a good sense of humour
  • Experience in administration or customer care, ideally within the construction or housing industry
  • Comfortable using Microsoft Office and digital systems

What You'll Get

  • A friendly and supportive team environment
  • The opportunity to make a real impact across several business areas
  • Variety in your work

Key Outcomes

  • Provide admin support to the team
  • Smooth and effective customer care management
  • Fully compliant and well-maintained company fleet
  • Up-to-date marketing and communication materials

To apply for the role, please submit your CV along with a short introduction (at least 200 words) explaining why you believe you are best suited for this position — highlighting your relevant experience, skills, and what you can bring to the team.

Job Type: Part-time

Pay: From £13.50 per hour

Expected hours: 25 per week

Benefits:

  • Company pension
  • Cycle to work scheme
  • On-site parking

Location:

  • Pontyclun CF72 (required)

Work Location: In person

Application deadline: 09/11/2025

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