Delegated Authority Bordereaux Manager

The Role:

The primary purpose of this role is to provide line management, support, guidance, oversight, training and development for the DA BDX Team (outsourced – WNS, UK Team).

Reporting to the Head of Credit Management, Underwriting & Claims Operations the role will be responsible for ensuring that the flow of work is effectively monitored and controlled throughout the team, quality of work is to the requisite standard, any escalations are handled smoothly, and Head of Dept. is provided with the right level of information to support the smooth operational running of the overall function. 

They will also be required to positively represent the DA BDX team in all their dealings with stakeholders internally and externally and where required deputise on occasion for Head of Dept.

To guide, manage, oversee, support and provide services to the syndicate and other Canopius companies by co-ordinating the processing of premium and claims bordereaux and all subject matter expertise required in this area.

Key Responsibilities:

• Daily Management and oversight of the DA BDX team. 
• Take responsibly for quality control, audit and query resolution arising from the bordereaux process. 
• Analyse/interpret and challenge the weekly and monthly bordereaux processing statistics provided by the outsource team
• Oversee the transition of bordereaux to Intrali and any other required systems internal and external
• Act as a key team contact to resolve issues that prevent the processing of Bordereaux within agreed timelines.
• Maintain ownership of the identification of data quality issues in line with Lloyd's standards
• Engage with Canopius DA Quality Analysts, working on any bordereaux remediation with Canopius Underwriters and Lloyds.
• Liaise directly with Brokers and coverholders ensuring robust communication is maintained with Underwriting teams.
• Ensure outsource provider maintains up to date and accurate process and training documentation.
• Challenge and develop existing MI and report to internal stakeholders, coverholders, brokers and TPA's to promptly notify relevant parties of any perceived new risks or failures 
• Track, coordinate and monitor the flow of work required to meet team KPIs from a turnaround time and quality perspective.
• Ensure suitable reprioritisation of work/flexing of resources to meet business needs.
• Represent the function at all relevant committees providing comprehensive inputs and updates on all key areas.
• Continually identify, design and implement process and reporting improvements to enhance overall operational efficiency.
• Review and continue to adhere to internal & external KRIs/KPIs/SLAs.
• Act as SME for IT systems enhancement and development. 
• Support the Head of Department with ad hoc duties and projects as required. 

Skills and experience:

• Insurance / Lloyd's experience 

• Knowledge of Lloyd's Delegated Authority business 

• An understanding of delegated authority with strong analytical skills

• Good working knowledge of the VIPR – Intrali system (essential to the role and preferred) or other BDX mapping systems

• Extensive knowledge of bordereaux data across a large number of different business lines

• Excellent communication skills, deliver verbal and visual presentations to internal and external stakeholders including senior management

• Intermediate to Advanced Excel knowledge and skills in other Microsoft Office products in order to support MI and Reporting

• Ability to handle a diverse range of priorities and tasks in parallel on own and within a team.

• Change centric – with a focus on continuous improvement.

• Strong communication and relationship management with Brokers, Underwriters, and other key stakeholders.

• Excellent people management and development 

• Proven track record in operational remediation/improvement planning.

• Ability to work effectively under pressure in a complex environment balancing multiple priorities and business demands.

• Highly motivated/high drive with the ability to positively motivate and influence others.

• Leads by example and empowers team to perform at the highest level through direction, delegation and effective management.

• Ability to work independently and make sound judgement calls.

• 'Can do' approach with emphasis on problem solving and continuous improvement.

• Flexible, adaptable, and strong team player.

• Excellent attention to detail and methodical working style.