Workforce Management Administrator

1 day ago

Burton upon Trent, Staffordshire, United Kingdom Serco Plc Full time

Uttoxeter, ST14 8XR

Permanent (Full-Time, 40 Hrs)

Competitive Salary

We are looking for a Workforce Management Administrator to join our team at HMP Dovegate - a Category B adult male facility near Uttoxeter, Staffordshire where we care for up to 1160 male adult prisoners over the age of 21 serving a range of sentences including trial, remand, those awaiting sentence and convicted men serving long and short term sentences.

The Job Opportunity:

The Workforce Management Administrator will be responsible for the delivery of staff working rosters in a cost effective manner, and will be required to ensure all posts are covered at all times, ensuring that staff are made available to undertake other activities such as training and to undertake additional responsibilities. You will work on your own initiative, with the ability to work well under pressure and to tight deadlines.

Daily Duties Involved:

 Responsible for supporting the WFM Lead in ensuring the contract is appropriately resourced to deliver the service through following WFM best practise ways of workingSupport WFM Lead in working with the Operations Leads to identify and review business requirements – i.e. review and approve changes in demand or capacity plansAmend cover shifts based on gaps between demand and actual staffingRun staff availability report to check availability for allocation to overtime/ Bed Watch shiftsCreate, amend and delete shifts to manage schedules on a daily basis, such as create overtime/ Bed Watch shifts based on requirementsAmend individual staff maximum daily hours where needed in order to assign additional shifts/hours to staff.Review Staff Leave requests, including approving Leave (in WFM Lead absence) and adding of other types of leave to schedules where managers have approved the time offAdminister rosters, accounting for:
Employee change requests (leaves and shift swaps)Reviewing and managing coverage gaps including use of planned cross-deployment, overtime

What we are looking for in our candidates:

  • Recognised qualification in Maths and English
  • Excellent IT, written and verbal communication skills
  • Good working knowledge of Microsoft packages & databases
  • Able to form good working relationships
  • Able to work independently and as part of a busy small team
  • Solve issues at the earliest stage, presenting solutions to managers when required
  • Excellent organisational skills and ability to manage workload
  • Ability to work under pressure

Why Serco

A place you can make an impact  - With approximately 20,000 asylum seekers and more than 5,000 properties you'll be delivering an essential service that touch people's lives.

A place you can count on  - Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways.

 

A place for you  - We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment.

What we offer

Pension – up to 6%Employee Assistance ProgrammeA company passionate about diversity and inclusionA fantastic culture and supportive team; volunteer leave; continuous training and development opportunities.     
All Serco employees must ensure that their current line manager is aware of their application.  For confidential enquiries please contact MyHR. Serco is a Disability Confident Employer committed to employing and retaining people with disabilities.  Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact

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