Electronic call monitoring officer

1 week ago

Caterham CR QD, United Kingdom Supreme Care Services Ltd Full time £20,000 - £25,000 per year

The main duties of the role will be:

Monitoring the electronic call monitoring system and ensuring that all service users' visits are logged in a timely manner.

Identification of any late and or potentially missed service user calls.

Maintain the database of service users who do not have a telephone or those who decline to allow care workers to use their telephone.

Bring to the attention of Care Coordinators, Care Team Manager and Service Manager Carers who do not follow the protocol of confirming the start and finish of a call.

Provide the Service Manager with reports as required.

Set up new Carers on the ECM system including issuing PIN numbers.

Participates in team meetings.

Undertakes training as required.

Promotes, respects and upholds the dignity of service users at all times.

Participates in and actively supports activities that promotes the dignity of service users, their families and Carers.

Provide general administration support to the Branch Office.

Be responsible for their own health and safety and ensuring a safe working environment for colleagues.

To take responsibility for the recruitment and selection and retention of workers, ensure that they are all fully vetted, screened and trained before placement as well as ensure that training requirements and needs are met continuously.

To carry out all general administrative duties and communicate effectively including telephone duties, competent use of Microsoft outlook, work, excel, letter drafting etc.

To assist or take responsibility of the call monitoring system (Birdie), confirmation of timesheets, rostering and undertake any house-keeping exercises where necessary.

Ensure that you are proactive and not reactive and deal with any issues before they escalate and take full responsibility for any actions or decisions made.

To assist and ensure that call monitoring is 95 – 100% compliant at all times.

General administrative duties (including answering and making telephone calls, liaising with service users and social workers, drafting letters and other correspondence, taking minutes and writing reports) as required.

  • Screening prospective job applicants to evaluate their skills and qualifications
  • Entering job applicants' CVs and contact details into the company database for future reference
  • Ensuring that potential job candidates are an excellent match for the client company
  • Producing and posting job adverts that attract appropriate candidates
  • Cold calling companies to promote recruitment services
  • Meeting with new clients to develop and expand business opportunities
  • Headhunting specific candidates for high-end job roles, such as senior management positions
  • Achieving recruitment quotas and business development targets each month

Tier 2 Sponsorship not available at this Time

Job Types: Full-time, Permanent

Pay: Up to £25,000.00 per year

Ability to commute/relocate:

  • Caterham, CR36QD: reliably commute or plan to relocate before starting work (preferred)

Experience:

  • Administrative Assistants & Receptionists: 1 year (preferred)

Work Location: In person

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