Agentic AI

At Trustpilot, we're building a centre of excellence for AI and automation, and as our Agentic AI & RPA Lead, you'll be at the forefront of transforming how we work. You'll design, implement, and scale AI-driven solutions that improve efficiency, accuracy, and user experience across the organisation. 

This is a hands-on, high-impact role for someone who loves solving complex problems, applying technology creatively, and making a visible difference in how a business operates.  

What you will be doing:

• Lead the design, development, and deployment of automation solutions using RPA platforms, ML models, and workflow orchestration tools.
• Implement and champion process mining and task mining initiatives to uncover optimisation opportunities across the business.
• Act as a trusted automation partner to teams, helping them reimagine workflows and adopt automation-first approaches.
• Collaborate with product, data, procurement, and engineering teams to integrate automation into broader digital strategies.
• Establish governance, standards, and best practices for responsible automation at scale.
• Provide training, documentation, and knowledge-sharing to upskill colleagues and grow an internal community of automation champions and citizen builders.
• Stay ahead of industry trends in AI-driven automation, intelligent document processing, and hyperautomation, and translate them into actionable solutions.

Who you are:

• Proven experience in automation engineering, intelligent process automation, ML engineering, or a related digital transformation role.
• Skilled in RPA tools (e.g., UiPath, Automation Anywhere, Power Automate), process and task mining platforms, and workflow design.
• Familiar with ML techniques for classification, prediction, and optimisation, with practical deployment experience.
• Strong understanding of enterprise digital systems (CRM, ERP, SaaS tools) and how to integrate automation into them.
• Excellent communicator and collaborator, able to bridge business requirements and technical execution.
• Experienced in agile delivery and managing automation projects from ideation to adoption.
• Familiar with the ethical considerations of automation and AI, ensuring responsible use and sustainable outcomes.
• Curious, detail-oriented, and driven by making processes smarter, faster, and more resilient.

What's in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, increasing to 28 days after 2 years of employment 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities supported through the Trustpilot Academy and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle to work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts and more.
• Independent financial advice and free standard professional mortgage broker advice

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We're excited to hear about your experiences along with how you will contribute to our working culture. Even if you don't feel you meet all the requirements, we'd still really like to hear from you

#LI-SK