Support Analyst

Support Analyst | 9004 | Fixed Term Contract until 30 September 2026 | 37 hours per week | £31,537 to £33,699 per annum (Scale G) | County Hall, Norwich

We are seeking a positive, analytical and customer-focused individual to join our Social Care and Education Systems Helpdesk team, supporting our users with system queries and issue resolution.

For this Analyst role, you will need to have provided support to system users and/or worked in a helpdesk type role previously and be able to demonstrate your knowledge and experience of this type of working environment. We're looking for people who are curious, driven and detail orientated.

You will have a commitment to delivering high quality services for the people of Norfolk, and a willingness to learn about new areas of business. You will be a team player with the ability to work collaboratively with others, and with a flexible and adaptable approach to your daily work.

You will have strong interpersonal skills and be comfortable in a demanding environment working to tight deadlines, whilst managing and solving a wide range of risks and issues. You will be comfortable working within a project team and managing your workload between project and BAU system support.

If you are interested in this exciting opportunity, we would like to hear from you. If you would like to discuss the role, please contact Jonathan Abbs, Business Analyst on or

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary

• Generous holiday entitlement

• Health and Wellbeing services including fast-track physiotherapy and a free counselling service

• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependent on your job role and business need.

• Financial benefits such as:- ' Norfolk Rewards' our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.

• A Blue Light card for Fire Service and Social Care Workers

• Relocation expenses (where applicable)

• An advance of your expenses if you travel for work

• Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants' pensions

• Tax efficient ways of getting extra pension and new bikes

• Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)

• A payment if you refer someone you know to a hard to fill job

We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.

Before you apply, we recommend reading the full Job description and person specification to help you demonstrate how you meet the criteria. You can also find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for all internal and external vacancies via myOracle using your or email.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

Redeployment closing date: 05 November :55

All other applicants closing date: 12 November :55