Call Center Operations Manager

2 weeks ago

BartonuponHumber DN FA, United Kingdom Regal Fish Supplies Ltd Full time

Established in 1989, Regal Fish Supplies Ltd is the leading Retail door-to-door Fresh Fish & Seafood Supplier in the UK and provides a unique service to over 70,000 private households nationwide. We are looking for an experienced and motivated Call Centre Operations Manager to oversee our sales team, develop strategic sales plans, and drive revenue growth.

What can Regal Fish give to you?

· Performance bonuses

· Medical cash plan

· PMI

· Company pension

· 33 days paid holiday (incl. Bank holidays)

· Company discounts

· Recommend a Friend Scheme – get £250

· Long-term future security

Are you the right person for the job?

· Proven experience in sales management, business development, or senior sales leadership (preferably call centre-based)

· Demonstrated success in achieving sales targets and driving revenue growth

· Leading and motivating high-performance sales teams

· Strategic thinking and ability to develop and execute sales strategies

· Customer-focused mindset with strong relationship-building skills

· Strong leadership, communication, and interpersonal skills

· Analytical thinking with financial acumen (budgeting, forecasting, sales data analysis)

· Results-oriented, with a focus on overcoming challenges and continuous improvement

· Excellent negotiation and persuasion skills

· Proficiency in CRM systems, sales management software, and Microsoft Office

What will your role look like?

· Develop and implement strategic sales plans and objectives to achieve company sales targets and revenue goals

· Lead, inspire, and coordinate the call centre management team to create motivated and engaged colleagues

· Set sales targets and performance metrics, monitoring progress and taking corrective action as needed

· Be accountable for the sales and profit of the call centre, providing explanations and corrective actions as required

· Oversee recruitment, training, induction, and coaching of the sales team

· Identify and prioritise sales opportunities, target markets, and customer segments

· Collaborate with broader teams to align sales strategies with product launches, promotions, and business initiatives

· Analyse sales data, market trends, and customer feedback to identify opportunities for growth and innovation

· Implement sales forecasting to accurately predict revenues and track performance

· Monitor competitor activity, market trends, and industry developments to adjust sales strategies

· Conduct regular sales meetings, performance reviews, and coaching sessions to support and motivate the team

· Ensure compliance with sales policies, procedures, and regulations, including GDPR and ethical standards

· Evaluate and implement sales tools, technologies, and systems to improve productivity and effectiveness

What's next? It's easy Click "APPLY" now We can't wait to hear from you

Your data will be handled in line with GDPR.

Job Type: Full-time

Pay: £40,000.00-£45,000.00 per year

Benefits:

  • Bereavement leave
  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Health & wellbeing programme
  • On-site parking
  • Private medical insurance

Work Location: In person

  • Customer Sales Representative

    2 weeks ago

    Barton-upon-Humber DN FA, United Kingdom Regal Fish Supplies Ltd Full time

    Looking for Your Next Role in Customer Sales? Join Our Friendly Call Centre Team in Barton Upon HumberAre you passionate about delivering great customer service and ready to take the next step in your career?We're on the lookout for enthusiastic Customer Sales Representatives to join our vibrant team at our Call Centre in Barton Upon Humber. If you're...

  • Customer Operations Manager

    7 days ago

    Barton-upon-Humber DN, United Kingdom Wren Kitchens Full time £40,000 - £80,000 per year

    About The RoleAt Wren, our Customer Operations Manager is the driving force behind high-performing Customer Installations teams and exceptional service delivery. They manage our leaders to be the best version of themselves.With a clear focus on coaching, accountability, and continuous improvement, they ensure our teams consistently deliver an award-winning...

  • People Operations Manager

    1 week ago

    Barton-upon-Humber DN RL, United Kingdom Wren Kitchens Full time £35,000 - £55,000 per year

    About The RoleJoin Wren as a People Operations Manager and enjoy an exceptional benefits package:Free access to our onsite gymEnjoy subsidised meals in our two fantastic restaurantsFree on-site parkingStaff discount on purchasing a kitchen after 1 years continuous employmentFree annual eye tests as well as a contribution to new glassesAccess to Healthcare...

  • HR Operations Manager

    1 week ago

    Barton-upon-Humber, United Kingdom Wren Kitchens Full time

    2 days ago Be among the first 25 applicants About The Role Join Wren as a People Operations Manager and enjoy an exceptional benefits package: Free access to our onsite gym Enjoy subsidised meals in our two fantastic restaurants Free on-site parking Staff discount on purchasing a kitchen after 1 year of continuous employment Free annual eye tests and...

  • Retail Operations Manager

    8 hours ago

    Barton upon Humber, North Lincolnshire, United Kingdom Wren Kitchens Full time

    About The RoleWe are seeking a Retail Operations Manager to join our Retail Operations team, with a dedicated focus on supporting the operational development of our UK and US retail divisions. This role will help design and implement scalable retail processes that align with both growth ambitions.This is an exciting opportunity to join the Retail Operations...

  • IT Service Delivery Lead

    6 days ago

    Barton-upon-Humber, United Kingdom Onyx-Conseil Full time

    Job Overview INSIDE IR35 – 2‑3 days hybrid working. Responsibilities Monitor, troubleshoot, and resolve production incidents for local and global banking applications in a timely manner to minimize downtime. Provide L1 and L2 support, including initial triage, diagnostics, and resolution, and collaborate with application support teams and vendors for...

  • Call Centre Operator

    6 hours ago

    Newcastle upon Tyne, United Kingdom Global 1st Line Full time

    Join our growing team at Global 1st Line as a Call Centre Representative! We are seeking motivated individuals who excel in customer service and enjoy problem-solving based in Newcastle. As a representative, you will play a crucial role in ensuring our customers have a positive experience. This is a part-time position with evening shifts. -...

  • Casual Funeral Service Operative

    2 weeks ago

    Barton-upon-Humber, United Kingdom Dignity Plc Full time

    **Casual Funeral Service Operative** **Casual - as and when required** **H & HJ Huteson & Sons Funeral Directors, Barton-upon-Humber,** **North Lincolnshire** **£10.94 per hour + on call ancillary payments** At Dignity, we are proud to work in a unique industry. We succeed by helping people through difficult times with compassion, respect, openness and...

  • Customer Service Manager

    3 days ago

    Barton-upon-Humber DN, United Kingdom Wren Kitchens Full time

    About The RoleAt Wren, our Customer Operations Manager / Customer Service Manager is the driving force behind high-performing Customer Installations teams and exceptional service delivery. They manage our leaders to be the best version of themselves.With a clear focus on coaching, accountability, and continuous improvement, they ensure our teams consistently...

  • Data Center Operations Analyst

    1 week ago

    Staines-upon-Thames, United Kingdom ServiceNow Full time

    What you get to do in this role:As a Data Center Operations Engineer you will be a member of the Service Engineering team that is responsible for global infrastructure design standards operations and architecture. You will:Use your experience in data center operations to implement communicate execute and assist with procedures including day to day operations...