Financial Operations Analyst

Job Description
As part of the Global Finance Organisation we have within the European finance shared service centre an exciting opportunity to be part of highly performing team. Our team aim is to provide an effective customer experience like no other through effectively working together and creating an innovative area with operational expertise.

This role within the team is critical in supporting the team to manage risk across the business, be proactive in debt/cash management and contribute to a positive customer journey aswell as supporting revenue growth and working capital. The candidate must be driven, hard working and the ability to work under pressure.

As a department we are targeted on key performance indicators and the successful applicant will be expected to achieve these goals through automation, continuous improvement and an innovative mindset.

This is a full-time, hybrid role based 3 days from our Newcastle office.

Key accountabilities and decision ownership:

• Being involved in learning and development activities, including setting a personal development plan.
• Responsibility for delivering training on systems and processes, whilst offering coaching for colleagues
• Look for process improvement opportunities
• Take ownership for self-development by recognising training gaps, receiving, and delivering training to and from colleagues to create consistency and minimal variance in performance
• To prepare, attend and contribute effectively to monthly 1-2-1 sessions with your line manager, take any action or feedback and deliver in line with agreed timescales
• To work effectively as a team player ensuring you are available to provide cover during team member absence and key dates
• Daily and monthly reconciliations across Fin Ops including investigating and resolving reconciling items
• Ensure that all administrative tasks are actioned and resolved within agreed service levels
• Work to targets set by Manager/Team Leader
• Plan and prioritise own workloads to ensure deadlines are met and within Service Level Agreements
• Display appropriate agility and behaviour to support wider team targets and ensure deadlines are met
• To prepare for, attend and contribute effectively to daily team huddles giving and receiving feedback and taking any necessary steps as per the outcome of any problems raised in the huddle environment.
• Provide a high standard of customer service to customers and colleagues alike, ensuring all tasks are performed in line with company, department, and team vision.
• To perform all duties and always adhere to Sage Policy and Procedures.
• Managing customer/supplier queries and payment / collections related issues to agreed targets and quality standards.

Competencies

• Customer Focused, at the forefront of providing service excellence
• Action Oriented, able to take on new challenges with enthusiasm
• Trustworthy, able to gain the confidence and trust of others easily and honour commitments
• Innovative, able to spot opportunities to do things better and share best practice
• Collaborative, building and maintaining strong working relationships and working with colleagues to meet shared goals
• Communications skills, ability to present ideas to non-finance personnel
• Organisation, excellent planning, and organisational skills, working to deadlines to deliver results
• Continuous improvement, a good understanding of best-practice Order to Cash processes, and a focus on continuous improvement

Skills, know-how and experience:

• Experience working in a high performing team
• Proven working knowledge of Microsoft Office Suite (Excel, Word, and PowerPoint)
• Good communication, must be able to effectively communicate to customers, finance, and the wider business
• Team player must be willing to help and support colleagues
• Possess the drive to deliver a high-quality service to help promote the Finance Shared Service Centre
• Ability to problem solve
• Proven experience of delivering to Service Level Agreements (SLAs)