Reporting & Analytics Senior Manager - Payments

JOB TITLE:
147371 Reporting & Analytics Senior Manager - Payments (Open)

SALARY:
From £76,194

LOCATION(S):
Manchester, Birmingham, Bristol, Edinburgh, Halifax or Leeds

HOURS:
Full time

WORKING PATTERN:
Hybrid, 40% (or two days) in an office site

About this opportunity

Everyday Banking is at the heart of our growth strategy with our current accounts and everyday banking payments supporting our mission to provide the best products for our UK customers and to grow relationships of the bank.

We're heavily investing in our Everyday Banking products and teams, to deliver on our purpose of Helping Britain Prosper. We want someone who is open, collaborative, driven, commercial and has an agile mentality who can lead a diverse team whilst having fun along the way

About the role

The Senior manager of Reporting & Analytics is a critical leadership role responsible for delivering strategic business insights that underpin effective strategic decision-making and robust business management. This role drives customer and competitor insights to enable leading propositions and fair value for customers, ensuring commercial returns for the bank. It also supports the business with its wider strategic objectives.

What you'll be doing...

Market Insight & Strategy Development

• Continuously monitor competitor and market trends to inform Everyday Banking (EDB) Payments strategy and customer/commercial impact.
• Use data-driven insights to shape innovative strategies and translate them into actionable initiatives.

Customer Insight & Business Performance

• Enhance commercial insight capability across EDB Payments, leveraging tools to influence decisions.
• Provide deep customer understanding and deliver analysis that sparks strategic conversations and decision-making.

Analytical Capabilities & Performance Measurement

• Build robust performance management and reporting frameworks to support delivery outcomes.
• Develop advanced analytics and reporting tools, driving optimisation and automation.
• Maintain ownership of payments customer base, competitor scorecards, and forecasting, including quarterly planning.

Team Leadership

• Lead, coach, and develop the EDB Payments Reporting & Analytics team.
• Partner with the central Payments Director to evolve analytics tools, embed AI capabilities, and maximise training across teams.

Skills & Attributes

• Demonstrate strong commercial insight, data literacy, and critical thinking to anticipate challenges and deliver effective solutions.

Values & Behaviours

• Act as a strategic, customer-centric leader who inspires others, drives collaboration, and fosters a high-performing, agile team culture.

About us

If you think all banks are the same, you'd be wrong. We're an innovative, fast-changing business that's shaping finance as a force for good. A bank that's empowering its people to innovate, explore possibilities and grow with purpose.

What you'll need...

• Leadership in Data Management
  : Validated ability to lead and develop high-performing data teams.
• Commercial Performance Expertise
  : Experience in driving revenue growth, reducing operational costs, and enhancing customer experience.
• Advanced Data Technologies
  : Strong knowledge of data platforms, reporting tools, and Business Intelligence (BI) techniques.
• AI and Analytics Innovation
  : Understanding of artificial intelligence trends and their impact on analytics.
• Forecasting and Predictive Modelling
  : Demonstrated capability in forecasting to support strategic decision-making.

And any experience of these would be really useful...

• Familiarity with the payments industry, including an understanding of current account products and the switcher market.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive?
Apply today and find out more
.