Account Manager – Africa Tech Festival

Informa Festivals
marks an exciting new chapter in B2B events, bringing some of the world's most influential creative, technology and business festivals together. We're combining prestigious events like Cannes Lions, Black Hat, Money20/20, GDC, and London Tech Week with cutting-edge marketing intelligence platforms and advisory services to deliver unmissable experiences and insights.

Our festival-led approach reimagines traditional B2B events, creating powerful, immersive experiences that drive innovation and industry advancement. Building on decades of expertise and powered by Informa's international reach, we're shaping the next generation of business festivals.

We're part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100 who are #3 in Glassdoor's Best Places to Work 2025 UK list.

Job Description
This role is based in our Howick Place office.
Key Responsibilities

• Manage a portfolio of customers, leading all commercial conversations, negotiations and contracts.
• Act as the main point of contact for assigned accounts, ensuring high-quality service and delivery.
• Build strong, long-term customer relationships and drive retention, upsell and cross-sell opportunities.
• Achieve revenue targets through inbound enquiries and proactive outreach.
• Position Informa Festivals events to address customer needs and market challenges.
• Provide accurate forecasting, pipeline visibility and performance reporting.
• Coordinate internal teams to deliver consistent service across all customer touchpoints.
• Maintain up-to-date account plans, interactions and records in Salesforce.
• Build a social selling presence and share market insights internally.
• Stay informed on product updates, competitor activity and market trends.
• Contribute to wider business projects and attend relevant industry events.
• Take ownership of personal development through the Informa excellence framework.

Qualifications
Industry Expertise

• Strong understanding of events, digital, media, and marketing products and solutions.

Business Acumen

• Solid grasp of P&L fundamentals and broader industry dynamics.
• Strong numeracy and data analysis skills to generate insights and actions.
• Experience in developing account plans, forecasting, managing budgets, and engaging complex stakeholders.
• Results-driven with the ability to achieve targets.

Sales Expertise

• Knowledge of sales methodologies, solution selling, and stakeholder engagement.
• Skilled in negotiating complex contracts and closing business.

Communication

• Clear, confident communicator across written, verbal, virtual, and executive-level presentations.
• Able to articulate value propositions to diverse stakeholder groups.

Systems & Tools

• Strong proficiency in Salesforce (or similar CRM) and MS Office (Word, PowerPoint, Excel).

Other Skills

• Effective problem-solving and time management.
• Experience in global project management.
• Flexible team player comfortable with ambiguity.

Additional Information
We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you're not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here's some of what you can expect when you join us. But don't just take our word for it – see what our colleagues have to say

Our benefits include:

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it's time for the next step, we encourage and support internal job moves
• Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost) anywhere for up to four weeks a year
• A flexible range of personal benefits to choose from, plus company funded private medical cover
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
• Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more
• Recognition for great work, with global awards and kudos programmes
• As an international company, the chance to collaborate with teams around the world

We're not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

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