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Cloud Technician

2 weeks ago

Neath, Neath Port Talbot, United Kingdom Hatched Talent Solutions Full time £28,000 - £38,000 per year

Job Description

Cloud Technician (2nd Line)

Salary: £28,000–£38,000
Location: South Wales + customer sites
Hours: 37.5 per week
Type: Full-time, Permanent
Recruiting via: Hatched Talent Solutions


The Opportunity

Hatched Talent are supporting a growing IT services provider in South Wales that's looking for a skilled Cloud Technician (2nd Line) to strengthen their Microsoft support team.

This role is ideal for someone who loves getting hands-on with Microsoft 365 and Azure, thrives on solving complex technical issues, and wants a customer-facing role where their work genuinely makes a difference.


What You'll Be Doing

  • Deliver and support Microsoft Cloud solutions for a range of clients (Microsoft 365 & Azure).
  • Act as the escalation point for 1st line issues — diagnosing, resolving, and communicating clearly with users.
  • Configure Microsoft 365, Azure, Intune, Defender, and related products.
  • Support post-implementation applications (training provided).
  • Stay sharp by testing and evaluating new tools and releases.

What We're Looking For

Essential

  • 3+ years' experience delivering or supporting Microsoft Cloud environments.
  • Strong technical skills in Microsoft 365 and Azure administration.
  • Confident communicator who takes ownership and sees tasks through.
  • Full UK driving licence (travel to client sites required).

Desirable

  • Microsoft certifications (MCP / MCSA / MCSE).
  • Experience with Intune, Defender, PowerShell, or VoIP.

The Offer

Salary between £28,000–£38,000 (DOE)
37.5 hours per week
Based in South Wales, with some travel to customer sites
Excellent scope for development and certification support


Ready to Apply?

If you're ready to take the next step in your IT career and become a trusted technical partner to clients, we'd love to hear from you.
Apply today via Hatched Talent Solutions and we'll be in touch to talk through the opportunity.