Workshop Controller

2 weeks ago

Saltash PL LF, United Kingdom Roger Young Jaguar Land Rover Full time £40,000 - £60,000 per year

About us

Esablished for over 40 years, Roger Young is a family-run, award-winning independent retailer in the South West, with people at the heart of our business. We pride ourselves on creating a supportive work environment, offering excellent career opportunities, and providing great benefits, including:

  • Comprehensive training and development pathways, including manufacturer-specific training
  • Modern, state-of-the-art facilities equipped with cutting-edge automotive technology
  • 30 days annual leave (including bank holidays)
  • Long service rewards
  • Full range of motor discounts for service, sales & parts
  • Company pension
  • Flu vaccinations

Role Overview

The Workshop Controller will oversee the daily running of a 14 bay / 12-technician workshop, ensuring technicians remain productive, work is completed to high standards, and customers receive timely updates. The role requires excellent organisation, communication, and leadership.

Ideal Candidate Profile

  • Prior experience as a Workshop Controller, Senior Technician, Workshop Supervisor, or Aftersales professional.
  • Strong understanding of workshop scheduling, job allocation, and efficiency management.
  • Excellent communication and customer service skills.
  • Strong organisational ability and a methodical approach.
  • Confident in leading and motivating workshop staff.
  • Able to work in a fast-paced environment and maintain high standards.

Key Responsibilities & Accountability

  • Ensure all chargeable materials and labours are recorded on job cards, thus enabling accurate invoicing and job costing.
  • In conjunction with the Service Advisors confirm an efficient workshop loading system is operated, detailing the technician allocated the task, complete information on the work required, any upsell or additional interventions, current concerns that may affect the job and time of completion..
  • Ensure all job cards have a complete report of all service and repair interventions.
  • Approach tasks in a consistent, efficient and structured manner.
  • Be fully conversant with all manufacturers' technical literature and information bulletins, ensuring this information is passed out (or easily accessible) and understood by all the technicians.
  • Identify all training and coaching requirements to develop all the technicians in the Workshop.
  • Ensure that there is adequate staff cover to meet the dealerships opening hours.
  • Hold and attend regular meetings to ensure that any workshop team concerns or ideas are recorded and reported back to the relevant persons.
  • Manage workshop access and security of tools, equipment, and consumables.
  • Perform quarterly stock checks on specialist equipment and tooling. Manage workshop access and security of tools, equipment, and consumables.
  • Maintain workshop cleanliness and operational discipline.
  • Ensure adequate staffing during opening hours.
  • Support and discipline workshop staff as required.
  • Maintain workshop cleanliness and operational discipline.
  • Oversee job card accuracy and ensure all documentation is completed.
  • Conduct quality control checks and ensure manufacturer brand compliance.

Salary

Dependent on experience and qualifications, to be discussed at interview.

Hours

Monday to Friday 8:00am-5.30pm.

Job Type: Full-time

Benefits:

  • Company events
  • Company pension
  • Free flu jabs
  • On-site parking

Work Location: In person

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