Team Administrator

4 days ago

London, Greater London, United Kingdom Young Crisis Hub Full time £25,000 - £40,000 per year

Company Description

The Young Crisis Hub provides innovative and evidence-based therapeutic models rooted in an understanding of childhood development, relational neuroscience, and the impacts of trauma and attachment. Focused on improving outcomes for children and young people, the organization ensures theory is translated into clear, actionable practices through effective implementation plans and reviews. By integrating social and medical care models, the Young Crisis Hub supports children and young people in overcoming challenges and reaching their developmental potential. The organization is dedicated to fostering positive, lasting change in the lives of those it serves.

Role Description

Property Sourcing and Management:
Source appropriate properties within agreed timeframes — within
X hours
for crisis placements and within
X days
for planned care.

Property Maintenance:
Manage all properties to ensure they remain in excellent condition, including liaising with and coordinating contractors for maintenance and repairs.

Procurement:
Manage purchase orders, ensuring all requests and approvals are processed efficiently and in line with company procedures.

Systems Administration:
Oversee and manage all Microsoft licenses, ensuring compliance and accessibility for all users.

Platform Management:
Administer and maintain staff logins for Flexebee, QCS, and ClearCare systems, ensuring accuracy and access control.

Telephone Management:
Answer calls through the main phone line professionally and promptly. (If tracking is available, aim for X% of calls answered or no more than X% dropped.)

Team Organisation:
Maintain and update the team's OneNote system, ensuring information is clear, accessible, and up to date.

Internal Communication:
Create and manage staff WhatsApp groups to support effective communication across teams.

Meeting Support:
Take minutes during clinical review meetings and ensure these are completed and shared with the Operational Director within 48 hours.

Compliance Support:
Support and/or complete compliance procedures as required (specific responsibilities to be confirmed with Lily).

SharePoint Administration:
Act as the SharePoint administrator, maintaining document structures, permissions, and updates.

Business Support:
Assist with monthly business updates by collating information, tracking progress of actions, and ensuring all minutes and reports are accurately filed.

Governance Communication:
Produce and distribute a monthly governance newsletter by
[specific day]
each month.

Staff Communication:
Create and issue a monthly staff newsletter by
[specific day]
each month to share updates, achievements, and key information.

Referral Tracking:
Maintain and regularly update the referral tracker to ensure accurate and up-to-date information is available to the management team.

Qualifications

  • Strong organizational, scheduling, and administrative skills
  • Experience with record-keeping, documentation, and data management
  • Effective communication, collaboration, and interpersonal skills
  • Proficiency in Microsoft Office Suite and other relevant administrative tools
  • Ability to multitask, prioritize effectively, and meet deadlines
  • Problem-solving abilities and attention to detail
  • Experience in social care, healthcare, or a related field is a plus

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