Technical Business Analyst

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.

The Technical Business Analyst is a key contributor within the Studio Distribution Technical Operations organisation, supporting the International Home Entertainment business. This role requires strong stakeholder engagement and analyst expertise to support and enhance business applications that oversee content distribution across both physical and digital media. In addition, the Technical Business Analyst will apply technical data skills and analytical capabilities to support reporting solutions for Studio Distribution partners. As part of a collaborative international team, they will work closely with colleagues based in Los Angeles, London, and Japan.

Responsibilities

• Stakeholder Engagement: Develop and maintain relationships with International Home Entertainment and Digital Distribution business teams. Learn and understand their functional processes, data dependencies and workflows, and needs for technology solutions.
• Requirements Gathering: Lead discovery and requirements gathering sessions with business and technical teams, documenting functional requirements and use cases.
• Continuous Improvement: Engage with business stakeholders to identify new project and enhancement requests along with managing the prioritisation of the request backlog.
• SME: Act as subject matter expert for the Home Entertainment systems that support product planning, sales, and licensing functions.
• Project Delivery: Collaborate with enterprise Product and Engineering teams to deliver enhancements and support for the application portfolio.
• Validation: Provide oversight of technical teams by reviewing technical design and ensuring deliverables meet business requirements.
• Testing and Transition: Coordinate user acceptance testing, user training, and change management with business stakeholders.
• Business Support: Serve as the point of escalation for the day-to-day operational activities and support questions.
• Data and Reporting Support: Support reporting and analytics solutions for the Digital Distribution business.

• Minimum 5 years of experience in an IT application development or support role that engages directly with business users.
• Understanding of IT project management methodologies and SDLC processes, such as Agile Scrum and Waterfall, along with associated best practices.
• Strong analytical skills with the ability to gather input from multiple sources and articulate technical recommendations and a point-of-view for key decisions.
• Strong SQL skills having experience with complex table joins, aggregate and analytical functions, and subqueries and common table expressions.
• Enjoys working in a collaborative team environment with the ability to manage multiple priorities and leverage support team members as necessary.
• Excellent written, oral, presentation, and interpersonal skills with the comfort to communicate with all levels of the organization.
• Ability to effectively collaborate with teams across multiple time zones.
• Bachelor's degree in Computer Science, Engineering, or related field; or equivalent experience.

Desired Characteristics/Qualifications

• Experience with Media & Entertainment industry.
• Experience with a range of enterprise technologies, ideally including experience with Salesforce platform based applications and SAP.
• Experience with modern reporting and analytics technologies and platforms.
• Enjoys learning new technologies and partnering with development teams to implement solutions.

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].