Senior Account Manager

V12 Retail Finance is a leading UK provider of Retail Point of Sale Credit, helping customers access finance through trusted retail partners for over 20 years. We're part of Secure Trust Bank, an established UK bank with a proud history since 1954. Our mission is simple: deliver innovative finance solutions, exceptional service, and build lasting relationships that help retailers and customers thrive.

• Impact: Play a key role in shaping our growth strategy and strengthening relationships with major national retailers.
• Flexibility: Field-based role with national coverage, giving you autonomy and variety.
• Culture: We value collaboration, inclusivity, and continuous improvement. Your ideas matter here.
• Development: Opportunities to lead, influence, and grow within a fast-paced, ambitious environment.

As Senior Account Manager Lead, you'll be the primary contact for a portfolio of national retail partners. You'll manage relationships, drive lending growth, and ensure compliance with regulatory standards. You'll also mentor a small team when needed and work cross-functionally to deliver exceptional service.

Key Responsibilities:

• Manage and grow relationships with national retail partners.
• Deliver agreed targets for lending volume, profitability, and risk management.
• Use data insights to inform product and pricing decisions.
• Ensure compliance with FCA and other regulatory requirements.
• Collaborate across teams to exceed retailer expectations.
• Lead by example, promoting proactive account management and STB core values.

We're looking for someone who is:

• Experienced in national account management within retail finance.
• Skilled at building relationships at all levels, including board level.
• Commercially savvy, customer-focused, and resilient in a target-driven environment.
• Knowledgeable about FCA compliance and consumer finance regulations.
• A confident communicator with strong presentation and influencing skills.
• Comfortable working field-based with a valid driving license.

• Competitive salary and benefits package.
• Car and travel expenses.
• Inclusive culture that values diversity and innovation.
• Opportunities for career progression and professional development.

Everyone is different. Everyone is valued

As part of our vision to become the most trusted specialist lender in the UK, we've been helping customers and businesses fulfil their ambitions since In that time, we've learned that we're more than the sum of our parts. We're a strong Group because of our people and our strengths; specialist, expert, ambitious and also diverse. All of our people are different and this is something we celebrate.

Every one of our employees brings unique talent, ability and perspective to their role.

That's why Secure Trust Bank Group nurtures differences. We understand that we perform better because we're not cast from the same mould. We actively embrace and support diversity, work with leading industry bodies and promote initiatives that reinforce our philosophy of giving you the freedom to be who you are.

We're an award-winning bank providing savings accounts and lending services to over one million customers. We're Secure Trust Bank Group. We embrace difference.

Our customers are at the heart of everything we do, but we can't achieve our customer focused strategy without the right people in our team.

At Secure Trust Bank, we know that people are our biggest investment, which is why a career with us is not just a job. It's the chance to be part of something bigger, to add real value to the Bank and help us constantly improve, in order to achieve our ambition of becoming the best bank in Britain. We believe in giving our staff autonomy, with initiative and exceptional performance recognised through a variety of individual and team awards and incentives. All our employees have a tangible impact on the Group's core values, and we are looking for candidates who are enthusiastic, proactive and enjoy working in a fast paced environment. So join us as we strive to Grow, Sustain and Love the way we work.