Renewals Specialist

2 weeks ago

Cirencester Gloucestershire GL BQ United Kingdom Kubus Group Limited Full time £24,000 - £40,000 per year

 Renewals Specialist

Cirencester, Gloucestershire | Full-time | Starting ASAP

We are currently recruiting for a Renewals Specialist to join our team at Kubus. This role will be responsible for ensuring timely and accurate contract renewals by proactively engaging with customers and internal stakeholders to provide a seamless and efficient contract renewal process.

 What You'll Be Doing:

  • Organise and administer renewal quotes in accordance with the established renewal process, identifying and communicating upsell and cross-sell opportunities to the sales team where relevant.
  • Engage with vendors and distribution to obtain support/license/subscriptions renewal quotations.
  • Create and develop all customer-facing documentation, ranging from quotes to comprehensive proposals, in collaboration with the sales teams and any other relevant stakeholders.
  • Maintain accurate records of renewals activities within the Salesforce system.
  • Act as a key point of contact for customers and internal stakeholders for renewal-based queries.
  • Ensure that all renewals are accurately processed and invoiced.
  • Create any necessary service reports during the contract term.
  • Undertake any customer meetings/phone calls required alongside the sales team.
  • Provide detailed and accurate renewal forecasts, encompassing pricing, timing and any notable risks.
  • Assist in developing, maintaining and reporting on departmental KPIs.
  • Focus on continuous improvement of the customer experience and automation of the renewal process.
  • Identify trends, opportunities and areas for improvement to enhance the renewal process.

 What We're Looking For:

  • Commercially astute, articulate, dynamic and insightful.
  • A strong attention to detail.
  • Effective communication and interpersonal skills.
  • Self-motivated and enthusiastic.
  • A customer-focused approach characterised by a natural talent for delivering solutions and improving long-term satisfaction.
  • Experience in using NetSuite or Salesforce is desirable.

This is an excellent opportunity to join the Renewals team at Kubus during an exciting period of growth

Based at: Wellington House, Cotswold Business Park, Kemble, Gloucestershire, GL7 6BQ | |

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