Senior Service Advisor

1 week ago

Ayr KA RT, United Kingdom Ingram Motoring Group Full time £20,000 - £60,000 per year

Salary: DOE, commission pay + performance bonus.

Hours: Monday to Friday, 8:00am – 5:30pm.

No weekends. No late nights. Offering you the perfect work-life balance.

Ingram Motoring Group are a highly successful and well respected family run group of dealerships located at Heathfield Ayr .

We pride ourselves on outstanding customer service and have been looking after our loyal customers for over 50 years. We are currently looking for an experienced Senior Service Advisor to head up the front of house team.. We are looking for individuals with outstanding people skills, energy and drive to join our Aftersales team based at Ayr Volkswagen.

The ideal candidate will possess a passion for delivering exceptional customer service. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and analyse customer needs will be crucial in ensuring a positive experience. Duties include managing service bookings, administrative duties, and overseeing customer service interactions both verbally and in-person.

This is a customer-facing role that demands professionalism, attention to detail, and a passion for the automotive industry.

About the Role -

  • Contribute to the efficient and profitable operation of the Aftersales Department.
  • Respond promptly and professionally to customer inquiries via phone, email, or in-person.
  • Booking/scheduling vehicle services, repairs and MOT's.
  • Maximise departmental performance through the sale of labour, parts and accessories.
  • Monitor team performance and provide feedback for improvement.
  • Maintain accurate records of customer interactions and transactions, and record all customer data in line with Group standards, adhering to GDPR at all times.
  • Handle customer inquiries and complaints with professionalism and efficiency.
  • Collaborate with team members and managers to co-ordinate workflow and resolve issues, and with other departments to ensure seamless service delivery.
  • Maintain a positive work environment that promotes teamwork and employee morale

About You -

  • Proven experience working in a dealership or automotive service environment as a Service Advisor/Supervisor.
  • Strong leadership skills with the ability to motivate and inspire a team.
  • Excellent communication skills, both verbal and written, with the ability to engage effectively with customers and team members.
  • Ability to prioritize tasks and manage time effectively.
  • Strong data entry skills with attention to detail for accurate record-keeping.
  • A commitment to providing exceptional customer service at all times.

What we Offer -

  • Excellent opportunities for training and development, with full Volkswagen Group Accredited Training and Certification.
  • On top of your basic salary, we offer the opportunity to increase your earnings with commission and a performance related bonus.
  • 30 days annual leave entitlement.
  • Additional paid day holiday for your birthday.
  • Contributory pension scheme.
  • Referral bonus scheme.

If you are passionate about joining a team that strives to deliver outstanding customer satisfaction we encourage you to apply for this exciting opportunity as a Senior Service Advisor at Ingram Motoring Group Limited.

Job Type: Full-time

Experience:

  • Service Advisor: 2 years (required)
  • Leadership: 2 years (required)

Work Location: In person

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