Claims Team Manager

Lead, Inspire, and Make an Impact – Join Davies as a Team Manager

Are you ready to take the next step in your career and lead a high-performing team? At Davies, we're looking for a dedicated Team Manager to join our busy Claims team in Preston. This is your chance to play a pivotal role in shaping success and driving excellence for a diverse portfolio of clients.

Why This Role?

Leadership That Matters: You'll manage and motivate a talented team, ensuring exceptional service delivery and operational efficiency.

Dynamic Environment: Thrive in a fast-paced, ever-evolving setting where no two days are the same.

Client Impact: Be at the heart of claims management for numerous clients, making a real difference every day.

What We're Looking For:

A strong background in Claims management

Proven ability to lead, coach, and inspire teams.

A proactive mindset and appetite for continuous improvement.

Why Join Davies?

• A supportive culture that values innovation and growth.
• Opportunities for career progression and professional development.
• Competitive benefits and a chance to be part of a forward-thinking organization.

If you're passionate about leadership and ready to make an impact, we'd love to hear from you

• Ownership and oversight of the claims handling team, including management of team workload
• Managing a mixture of remote and office based claims handlers
• Development of claims handlers to achieve client SLA's via support and coaching
• Ensure a high level of staff engagement
• Attend Client Review Meetings where appropriate
• Conducting regular performance and audit reviews, include annual PDR's
• Managing claims handler absences
• Continuous improvement focus leading excellent customer service and technical delivery of claims
• Complaint escalation point
• Ensure Key Performance Indicator targets are reached and maintained.
• Oversight of payment audit approval process to defined limits
• Involvement in recruitment and interview processes for claims handler/administrator roles

• A genuine passion for people management
• The confidence and gravitas to act as an efficient escalation point: Claims and team related queries / Complaints. Experience of Customer Service and Claims Management in an insurance background.
• Flexibility and adaptability.
• The ability to organise own workload.

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working; hybrid, work from home or join a collaborative office space
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan

We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.

We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management.

Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.