Senior Manager

6 days ago

SouthendonSea, Southend-on-Sea, United Kingdom Hood Group Ltd. Full time £60,000 - £120,000 per year

We are recruiting for a commercially minded
Senior Manager - Client Services & Customer Operations
to join our senior management team. Reporting to the Associate Director - Customer Operations, you will be the primary liaison between Hood Group and our key insurance partners, ensuring commercial success, robust contractual governance, and exceptional service delivery.

This is a pivotal role, responsible for developing and delivering commercial strategies, managing the lifecycle of key contracts, and leading a high-performing team to exceed revenue targets, drive client retention, and identify growth opportunities. You will act as the senior escalation point for our IP clients, managing daily engagement on commercial, service, and contractual matters, as well as overseeing incident and issue management.

Established in 1983, Hood Group is a UK-based insurance services provider with over four decades of industry expertise. We collaborate with start-ups, consumer brands, and major insurers to deliver innovative insurance solutions. At Hood Group, we are committed to helping our partners, including John Lewis Partnership and Ticker Insurance, to transform their insurance propositions through pioneering business models and products.

Key Responsibilities:

  • Build and maintain strong relationships with key commercial partners, clients, and stakeholders.
  • Act as the main point of contact for assigned accounts, ensuring consistent communication and outstanding service delivery.
  • Oversee the governance model for each client, ensuring compliance and driving improvements where possible.
  • Coordinate and lead client meetings, reporting, and management information (MI) processes.
  • Provide people leadership and direction to senior team members, supporting both front-line and back-office operations.
  • Analyse financial and operational data to recommend and implement improvements for efficiency and commercial success.
  • Escalate and manage service, contractual, or trading issues as required.

What We Need From You:

  • Extensive client relationship experience within financial services.
  • Strong commercial acumen and analytical skills.
  • Proven experience in operational management and governance.
  • Excellent written and verbal communication skills.
  • Ability to work independently and proactively deliver objectives.

Why Join us?
At Hood Group, we take pride in creating a collaborative working environment that nurtures creativity and encourages forward thinking. Joining our team means more than just achieving objectives - it's about being part of a community that makes working at Hood Group truly exceptional.

Our comprehensive benefits package includes:

  • We are offering 31 days annual leave (including bank holidays)
  • Employee Assistance Program
  • Eye Care Vouchers including discount on glasses
  • Pension Scheme
  • Health cash plan
  • Incentive of £250 on Refer a friend scheme
  • Social company events, we want you to be part of the Hood Group community
  • Employee Recognition Scheme - Hood Heroes, we celebrate and recognise your contribution to Hood Group
  • We will supply your laptop and any other necessary professional equipment as required

  • Senior Branch Manager

    4 days ago

    Southend-on-Sea, Southend-on-Sea, United Kingdom Spicerhaart Full time £40,000 - £80,000 per year

    OverviewBe the Driving Force Behind Our Reopening in Thorpe Bay haart Estate Agents is excited to announce the reopening of our Thorpe Bay branch, and we're looking for an ambitious, driven and inspiring Branch Manager to lead the way. This is a rare opportunity to make your mark on both the business and the local community, shaping the branch's success...

  • Senior Branch Manager

    4 days ago

    Southend-on-Sea, Southend-on-Sea, United Kingdom haart Full time £40,000 - £80,000 per year

    Be the Driving Force Behind Our Reopening in Thorpe Bay haart Estate Agents is excited to announce the reopening of our Thorpe Bay branch, and we're looking for an ambitious, driven and inspiring Branch Manager to lead the way. This is a rare opportunity to make your mark on both the business and the local community, shaping the branch's success from the...

  • Senior Manager, Statutory Reporting

    1 week ago

    Southend-on-Sea, Southend-on-Sea, United Kingdom Olympus Corporation Full time £60,000 - £100,000 per year

    Your ResponsibilitiesLead the UK and Ireland statutory close process, ensuring timely and accurate delivery in compliance with UK GAAP and IFRSOversee tax compliance activities, including accounting for tax provisions, managing filings, and coordinating with external tax advisorsReview and approve complex journal entries, reconciliations, and reporting...

  • Senior Support Worker

    2 hours ago

    Southend-on-Sea, Southend-on-Sea, United Kingdom Aim Recruitment Full time £26,800 - £30,500 per year

    Aim Recruitment is recruiting Senior Support Workers for our client based in Westcliff-on-Sea.This is a great opportunity to get started in an exciting new role as a Senior Support Worker and support Young People with their day-to-day lives with a fantastic company.Job Role- As a Senior Support Worker you will have the opportunity to make a huge difference...

  • Senior Support Workers

    1 week ago

    Southend-on-Sea, Southend-on-Sea, United Kingdom Safe Haven Services LTD Full time £20,000 - £30,000 per year

    Safe Haven Services LTD is a dynamic company providing accommodation and support to vulnerable young people. We are currently looking to recruit senior support workers for full time and part time vacancies across our units in Essex, Southend and Luton areas.We are looking to recruit experienced and motivated individuals to lead a team of support workers. You...

  • Finance Manager

    6 days ago

    Southend-on-Sea, Southend-on-Sea, United Kingdom EA First Full time £65,000 per year

    Our client is a leading Freight Forwarding business based in Southend-on-Sea is seeking hand on Finance Manager for fixed term contract of at least 6 months.Our client is a leading Freight Forwarding business based in Southend-on-Sea who has recently seen a high level of investment to continue excellent relationships with their carriers and partners.As...

  • Sales Manager

    2 days ago

    Southend-on-Sea, Southend-on-Sea, United Kingdom Spicerhaart Full time £18,000 - £22,000

    OverviewAre you a results-driven leader with a passion for residential sales and experience in Estate Agency? Spicerhaart is looking for an experienced Sales Manager to inspire teams, build strong client relationships, and drive revenue. With uncapped commission, a company car from day one, and tailored training to support your growth, this is your...

  • Branch Manager

    4 days ago

    Southend-on-Sea, Southend-on-Sea, United Kingdom Spicerhaart Full time £32,500 - £50,000 per year

    OverviewBe the Driving Force Behind Our Reopening in Thorpe Bay haart Estate Agents is excited to announce the reopening of our Thorpe Bay branch, and we're looking for an ambitious, driven and inspiring Branch Manager to lead the way. This is a rare opportunity to make your mark on both the business and the local community, shaping the branch's success...

  • Graduate Management Trainee

    1 week ago

    Southend-on-Sea, Southend-on-Sea, United Kingdom Enterprise Full time £30,000 - £40,000 per year

    OverviewWe're Enterprise Mobility. A family-owned, global mobility leader with a $38 billion turnover, nearly 90,000 team members, and operations in 95 countries. Led by CEO Chrissy Taylor, the third generation of the Taylor family, we're built on a legacy that gives us the stability to focus on the long-term success of our people, our customers and our...

  • R2R103653 - Senior HR Lead - Transactional Services

    6 days ago

    Southend-on-Sea, Southend-on-Sea, United Kingdom South End City Council Full time £40,000 - £60,000 per year

    Your New OrganisationSouthend on Sea City Council is a Unitary local authority, providing vital services to meet the needs of the local community. We employ around 1,800 staff who are working alongside our partners and local communities to deliver the city vision and make lives better for the people of Southend.Working for Southend on Sea City Council offers...