Project/Contracts Manager

Project/Contracts Manager – Windows and Doors
Based in Upminster, Essex
Salary: £50,000p.a. + performance related bonuses
Office based
About Us
Established in 1976, we have built a strong reputation as a leading supplier of garage doors across the South East. Today, we are entering an exciting new chapter—expanding our business into windows and doors. We've already secured significant contracts for 2026, setting the stage for rapid growth.

This is a fantastic opportunity to join us at a pivotal moment and play a key role in shaping the future of our business. You'll have the chance to make the role your own, contribute to our success, and be part of a dynamic journey as we diversify and grow.

Purpose Of The Role
To manage, coordinate and deliver window and door installation projects from survey through to completion, ensuring all works are delivered safely, on time, within budget, and to the required quality standards. The Project/Contracts Manager acts as the key liaison between clients, installation teams, suppliers, and internal departments to ensure smooth project delivery and exceptional customer experience.

Key Responsibilities Include
Project Delivery

• Oversee the full lifecycle of window and door installation projects.
• Plan, schedule and manage installation teams, subcontractors and resources to meet programme requirements.
• Conduct pre-start meetings, technical reviews and ensure surveys are accurate and complete.
• Monitor project progress, resolving issues and ensuring minimal disruption to clients.

Contracts & Compliance

• Ensure all works meet contractual obligations, industry standards, and building regulations (e.g., FENSA/Certass).
• Manage contract documentation, variations, risk assessments and method statements.
• Ensure health & safety compliance onsite, conducting audits and enforcing safe working practices.

Client & Stakeholder Management

• Act as primary point of contact for clients, builders, architects, and main contractors.
• Provide regular progress updates and handle queries, complaints or escalations professionally.
• Build strong relationships to support repeat business and maintain the company's reputation.

Financial & Commercial Responsibilities

• Manage budgets, cost forecasts, and profitability of each project.
• Approve labour hours, supplier invoices, and material orders within delegated authority.
• Identify variations, issue change orders, and ensure accurate documentation.

Quality Control

• Ensure installations meet the manufacturer's specifications and company quality standards.
• Carry out post-installation inspections and ensure defects/snags are resolved promptly.
• Drive continuous improvement in installation standards and customer satisfaction.

Essential
Skills & Experience Required

• Proven experience in managing window and door installation projects.
• Strong understanding of glazing systems, UPVC, aluminium, timber, and composite products.
• Knowledge of relevant regulations (FENSA, Building Regulations Part L/F/Q, CDM etc.).
• Excellent planning, organisational and project management skills.
• Ability to read technical drawings and specifications.
• Strong communication and problem-solving abilities.
• Full UK driving licence.

Desirable

• Experience in both residential and commercial project delivery.
• SMSTS/SSSTS, CSCS Manager card or equivalent H&S qualifications.
• Experience with CRM and project management software.

Personal Attributes

• Professional, confident and customer-focused approach.
• Able to manage multiple projects simultaneously under pressure.
• Strong leadership qualities with the ability to motivate installation teams.
• High attention to detail and commitment to quality.
• Proactive, solution-driven and commercially aware.

Key Performance Indicators (KPIs)

• Projects delivered on time and within budget.
• Customer satisfaction and complaint levels.
• Quality standards and compliance audit results.
• Profitability of completed projects.
• Health & safety performance.

Hours – Monday – Friday 7:30am – 5pm
Benefits

• Salary £50,000p.a. + performance related bonuses
• 5 weeks paid holiday
• Company mobile
• Company cash health plan
• Friendly working conditions
• Pension contributions