UX/ UI Designer

6 days ago


London Area, United Kingdom Thrive IT Systems Full time

We're looking for an experienced UX/UI Designer to lead design activities across Salesforce Sales, Service, Field Service, and Experience Cloud within a large-scale Utilities transformation programme.

Key Responsibilities

Lead end-to-end UX processes — research, persona creation, journey mapping, prototyping, and usability testing.

Design intuitive, scalable experiences aligned with Salesforce Lightning Design System (SLDS) and brand standards.

Work closely with Product Owners, Architects, and Developers to translate business needs into user-friendly solutions.

Create reusable design components and ensure design consistency across multiple Salesforce Clouds.

Drive accessibility, mobile-first, and responsive design best practices.

Required Skills & Experience

Proven experience as a UX/UI Designer on Salesforce Multi-Cloud programmes (Sales, Service, Field Service, Experience Cloud).

Expertise with Salesforce Lightning Design System (SLDS).

Strong proficiency in Figma, Adobe XD, Axure, or Sketch.

Hands-on experience with journey mapping, user flows, wireframes, and prototypes.

Familiarity with Utilities / Field Operations / Customer Service business processes.

Excellent communication skills and experience working in Agile / Scrum environments.

Nice to Have

Experience with Design Systems, Interaction Design, and Accessibility Standards (WCAG).

Exposure to Platform Experience Design and cross-cloud UX governance.


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