I.T Managed Services Support Engineer- Level 2

6 days ago


Belfast, United Kingdom Nominate Recruitment Full time £30,000 - £35,000 per year

Job Title: I.T Managed Services Support Engineer- Level 2
Location: Belfast BT3- Full Driving Licence and Access to a Car required for this role.
Salary and Benefits: £30k- £35k per annum
Hours of work: Monday to Friday 8.45am-5pm
The Right Client
- Nominate Recruitment are thrilled to be partnering with a successful IT & Office Solutions Business who provide a range of IT solutions includes consulting, implementation, services and the operation of IT systems.

The role of a level 2 Managed Services Support Engineer is to provide support to customers, both

remotely and at customer premises, across multiple technology areas with a focus on desktop

virtualisation technologies.

The Right Role
Putting the Customers first, you will provide a 2nd line support service that ensures all IT

equipment and infrastructure is running to its optimum performance and that all departmental

Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are met on your home

site as well as any remote sites that you and your team also support. You will also participate in

site-wide projects that support changing business and IT requirements.

Manage workload and prioritise multiple open tickets while meeting SLA thresholds for incidents, requests, and problems.

Take full technical responsibility for incidents, requests, and problems, conducting comprehensive diagnostics with end-users to ensure ticket resolution and project completion.

Perform regular maintenance and patching of infrastructure, endpoints, and servers.

Act as an escalation point for support calls from various support tiers, ensuring timely and effective resolution processes.

Provide technical maintenance and support for all IT hardware and software used by end-users.

Provide onsite technical support, confidently and professionally engaging with customers at all organisational levels.

The Right Fit
At least 2+ years in an IT Support role (2nd line experience is beneficial + MSP exp)

Excellent experience with Windows Server and Desktops

Extensive knowledge on Microsoft Azure and Microsoft Office 365

Great knowledge working with Active Directory & Azure AD

Vast knowledge on DNS, DHCP and Group Policy

Backup - Configure, maintain, troubleshooting experience.

Skills
helpdesk i.t support MS Azure



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