Transformation Manager

Lewisham and Greenwich NHS Trust is a community-focussed provider of local and acute care, delivering high-quality services to over one million people living across London boroughs of Lewisham, Greenwich and Bexley.

We are embarking on the biggest programme of digitally-enabled clinical and operational transformation we have ever undertaken. The Electronic Patient Record (EPR) Acceleration Programme is our exciting and challenging programme aimed at transforming the way we deliver health and care through the implementation of a new EPR solution that aligns our acute and community services on a single platform.

Key to the success of the EPR implementation will be the engagement and involvement of staff and service users in developing and delivering the transformation. We are about to enter the implementation phase of the programme so this rule will be essential in ensuring that the future workflows are developed and communicated in line with service need.

We are seeking maternity cover for our Transformation Manager. This role will provide expert advice on the change and transformational aspects across designated services and divisions. It will require a pro-active approach to analysing the changes and facilitation to achieve the objectives of the EPR Acceleration Programme. The Transformation Manager will ensure that the new digital solution can be fully embedded and sustained within the organisation and that the identified benefits can be achieved.

Capture requirements and plan benefits related to the EPR solution

Identify areas of high change impact and implement changes from inception to go-live planning

Design and deliver change activities that engage staff, support the adoption of the future solution, prepare the organisation for go-live, and drive benefit realisation

Facilitate workshops and other engagement activities to support the change

Prepare and present programme updates

Build strong working relationships with the programme team, clinical and operational staff, corporate stakeholders, and partner organisations.

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development

Widening access (anchor institution) and employability

Improving the experience of staff with disability

Improving the EDI literacy and confidence of trust staff through training and development

Making equalities mainstream

• Capture user requirements and review benefits related to the Trust's EPR system.
• Be responsible for production of all formal analysis documentation for the requirements gathering process and capturing changes required to clinical processes, functionality requirements and mapping data fields where required.
• Raise risks and issues.
• Implement changes from inception through thorough to a satisfactory go live .
• Produce a service requirement document in conjunction with Subject Matter Experts and to produce other project documentation.
• Develop evaluation criteria and evaluate clinical and business processes affected by the change
• Organise training session if required
• Support adoption of change by staff members
• Prepare and present analysis updates and progress reviews for all parties associated with the project including key stakeholders, service managers and IT Management.
• Ensure that new workflows and requirements, SOPs, Training and Testing materials are handed over to the appropriate manager including procedures detailing supplier support arrangements, change control and business continuity and Disaster Recovery Plans
• The effective recruitment and selection of staff in line with the Trust's Recruitment Code and Recruitment & Selection Processes and Standards.
• Ensuring that staff are appraised annually, have clear objectives which link to department, care group or corporate objectives and a personal development plan.
• Ensuring accurate records are kept of all annual leave, study leave and sickness.
• Identifying training and development needs of staff in line with departmental and Trust Objectives and ensure all new staff receive core and departmental induction.
• Develop robust partnership working arrangements with Subject Matter Experts, Clinical and Administrative staff, and IT system suppliers to ensure the effective use of iCare system and other Trusts applications in support of the Trust's care delivery plans.
• Promote wider involvement and ownership across the clinical body towards the implementation of the EPR and other projects related to clinical systems.
• Contribute to the effective communication across the Trust.
• Demonstrate a highly professional approach in working with clinicians, in terms of liaison, technical excellence, and speedy response.
• Be required to communicate highly complex and sometimes highly contentious information to groups of staff and or stakeholders in sometimes emotive situations.
• Be required to develop strong working relationships with partners across the NHS and partner agencies and be able to work flexibly within a changing environment to achieve the Trust's objectives.
• Ensure that projects/changes move smoothly from deployment into service management.
• Translate and communicate expert technical advice to non-IT specialists in a clear, concise and understandable manner.
• Develop good working relationships and provide specialist advice to colleagues across the Trust.
• Develop good working relationships with service leads and colleagues across all service lines to ensure that the objectives of the Trust are met.