Wedding List Advisor

Wedding List Advisor (Maternity Cover)

Contract: 12 month maternity cover contract.7.5 hour shifts, 5 days per week between 9:30am -8pm, Mon-Sun
Salary: Base salary plus commission
Location: Fulham Road, London

Are you a great people person? Do you love working in a supportive and friendly team? If you think you would enjoy a role where you can build rapport with wedding couples by offering excellent service, then read on 

The Wedding Shop is the UK's leading gift list company and is one of the flagship brands of The Cambium Group whose brands support customers through life's milestones every step of the way. The Wedding Shop has over 35 years of experience in ensuring the business of gift giving is personal, flexible, reliable and only limited by imagination. Offering a service that helps create a truly unique gift list, couples have unlimited choice, all in one place, offering everything from traditional dinner sets to honeymoon contributions and experience gifts…all this at absolutely no charge. We help engaged couples build their dream gift lists with a focus on gold star customer service at every touch point including our luxury showrooms.

The role
We are looking for a new Wedding List Advisor (Gift Guru) to join our lovely team for 12 months to cover maternity leave at our beautiful 4 storey Townhouse showroom in Chelsea. The successful candidate will offer customers a personal service both during appointments and on a walk-in basis to thoroughly explain the wedding list service we offer and convert them into registrations. Using their expert product knowledge, they will guide couples through the process of building a gift list personal to them, offering advice on everything from thread count to guest to gift ratio. They must be articulate with the confidence to offer a luxury one on one service building up relationships with clients.

We're extremely proud of our close-knit and fun culture, and this is an exciting opportunity for a smart and conscientious individual wishing to continue to grow and take full advantage of the learning opportunities on offer as part of this role.

Role responsibilities include:

• Meeting with customers during appointments and walk ins to advise on our service (alongside, offering the same personal service over phone, Zoom and e-mail)
• Managing own client base and proactively following up new registrations and converting new business
• Developing expert product knowledge through training to guide and advise clients across our 450+ brand offering, helping them curate the perfect wedding list. This includes immersive brand training, such as a masterclass cookshop day with Le Creuset.
• Maintaining showroom standards and re-merchandising in line with current and in-store trends, collaborating with the buying team to select samples from our 450+ brand offering.
• Post meeting clients, registering them on our system and compiling their chosen gifts onto their wedding list
• Staying in touch with clients throughout their wedding to be on hand with advice and guidance at all stages
• Collaborating with the marketing team to create fun and vibrant events at the Townhouse throughout the year, working with brand partners and other industry-related brands to enhance the couple experience, as well as helping to create showroom-led content with the Gift Gurus to promote appointments and the Townhouse experience

Requirements

Skills and Experience:

• A client facing background is highly desirable
• A passion for homewares or interiors would be advantageous
• Excellent verbal and written communication over the phone, email and in person
• Self-motivation is key

Benefits

• 23 days paid holiday per year (plus Bank Holidays) 
• Extra day of annual leave for your birthday
• Discount Scheme (over 500 Brands) – brands include The White Company, LSA, Nkuku, Le Creuset, Oka, Denby, Garden Trading Company, Neom, Emma Bridgewater, Weber, Soho Home, Blush & Blue and more (discounts of up to 75% off RRP for selected brands)
• A beautiful showroom with a brilliant team and regular socials