Service Manager

2 weeks ago

Leeds, Leeds, United Kingdom Esto Care Group Full time £30,000 - £32,000 per year

Supported Living Site Manager – Leeds

Are you an experienced Supported Living Manager or Deputy ready to take the next step in your career? We're looking for a dedicated Site Manager to lead and manage our own supported living service in Leeds. This is an exciting opportunity to make a real difference in the lives of service users while leading a passionate, professional team.

Our service supports individuals with mental health conditions, learning disabilities, autism, and challenging behaviours. As Site Manager, you will oversee the day-to-day running of the service, ensuring the highest standards of care and support for service users. Using person-centred approaches, you will help service users live with independence, choice, and maximum participation in community-based activities.

You will provide operational and professional management to the team, supporting staff to deliver excellent outcomes in line with the Personalisation Agenda and relevant regulations, including the Mental Capacity Act and DOLS. You will make professional decisions in the best interest of service users, including responding to urgent medical issues, emergencies, or unanticipated challenges.

In this role, you will:

  • Recruit, manage, supervise, appraise, and support staff, ensuring strong leadership and professional development.
  • Compile staff rotas to ensure adequate coverage and smooth shift handovers, including occasional weekends and nights.
  • Monitor service quality, implement improvements, and ensure compliance with safeguarding, health and safety, infection control, and fire regulations.
  • Lead on the assessment and review of service users' needs, ensuring care plans are accurate, current, and person-centred.
  • Respond promptly to complaints, incidents, or concerns, ensuring thorough investigation, documentation, and follow-up actions.
  • Maintain accurate records, including care notes, medication administration, staff performance, and financial documentation.
  • Drive continuous improvement by implementing best practices, monitoring key performance indicators, and reporting outcomes to senior management.
  • Support and mentor staff to achieve their professional development goals and foster a culture of learning and excellence.
  • Ensure service users receive practical and personal support, promoting their health, wellbeing, social development, and protection from harm.

Candidates must have NVQ Level 3 or above in Health and Social Care, with Level 5 Leadership and Management preferred, along with a minimum of two years' management experience in a supported living or residential setting. A full UK driving licence is preferred.

This is a full-time, 40 hours per week position, mainly weekday-based with some flexibility for occasional weekends. On-site parking is available.

If you're ready to lead a service where your skills, leadership, and passion for care truly make a difference, apply now Join a values-driven organisation where your contribution will be appreciated every day.

Job Types: Full-time, Permanent

Pay: £30,000.00-£32,000.00 per year

Benefits:

  • Company pension
  • Free parking
  • On-site parking

Ability to commute/relocate:

  • Leeds: reliably commute or plan to relocate before starting work (required)

Experience:

  • Management: 2 years (required)
  • care: 5 years (required)

Work authorisation:

  • United Kingdom (required)

Work Location: In person

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