Duty IDVA, Suffolk

1 day ago

Ipswich, Suffolk, United Kingdom Leeway Full time

Suffolk Independent Domestic Violence Advisor (IDVA) Duty Referral Worker

Location Suffolk

Office Based: Ipswich

Permanent 37 hours per week

Salary £30,026 pro rata

Job Purpose:

· To manage referrals and caseloads for the Suffolk IDVA Service, to identify and provide immediate, safety planning to those identified as high risk of further significant harm, who are living with/ or fleeing domestic abuse.

· To access and respond to referrals to the IDVA service and identify pathways to support.

· To work with service users to reduce risk of further harm and to empower them to make positive choices.

· To work across Suffolk within a multi-agency framework including MARAC, Police and Community Partnership Agencies and attend forums and meeting as required.

· To ensure the risks and needs of domestic abuse victims are identified, assessed by using an evidence-based risk identification checklist and support victims to help them access services to keep themselves and their children safe.

· To participate within the on-call rota.

Essential skills and experience.

  • An accredited IDVA qualification or prepared to work towards one.
  • Experience of working in a voluntary or statutory agency for a minimum of two years with victims of domestic violence.
  • Knowledge of The Data Protection Act, confidentiality and information sharing when working with vulnerable adults.
  • Excellent communication and interpersonal skills.
  • Ability to be flexible and work independently/ or as part of a team. Ability to respond calmly in sometimes pressured situations.
  • Experience of developing and maintaining accurate service user records.
  • Reliable, enthusiastic, non-judgemental, and understanding.
  • Good computer skills and experience of using Microsoft office applications.
  • Good organisational skills.

The following skills and experience are desirable:

  • Experience of accessing information and services using the internet.
  • An understanding of domestic violence and abuse.
  • An understanding of confidentiality when working with vulnerable adults.
  • Knowledge of the criminal and civil justice remedies for victims of domestic abuse.
  • Experience of presentation skills.
  • Experience of working with multiple agencies.
  • Ability to prioritise workload.

Driving license, business insurance and the ability to travel both across Suffolk and Norfolk is essential.

Closing Date: Thursday 11th December 2025.

Please email for an application form and application pack.

Job Types: Full-time, Permanent

Pay: Up to £30,026.00 per year

Work Location: In person

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