Customer Experience Team Supervisor

Exciting Opportunity Alert Join Rendall & Rittner as a Customer Experience Team Supervisor

Are you looking for a rewarding challenge? Rendall & Rittner, an acclaimed Residential Leasehold Property Management company, is on the lookout for a Customer Experience Team Supervisor. Do you strive to deliver excellent customer service? Then is an incredible career opportunity with a fantastic package. 

Position: Customer Experience Team Supervisor

Location: Head Office - Rendall & Rittner - 56 Duke of Wellington Avenue, Royal Arsenal, London, SE18 6SS

Working Hours: Shifts are on a rotational basis between the hours of 8am-8pm Monday – Friday and the shifts are published in advance to support a healthy work life balance. You will be required to work 1 in 4 Saturdays with a day off during the week.

Salary:  Competitive

Contract: A permanent position that offers stability and room for growth. 

Why Rendall & Rittner: 

Award-Winning: Join an established and celebrated company known for delivering first-class property management services. 

Career Growth: At Rendall & Rittner, we invest in your professional development with fully funded training programs. 

Perks Galore: Enjoy exclusive savings on entertainment, travel, dining, shopping, health, and fitness. 

Competitive Compensation: Get rewarded with a competitive salary and discretionary bonuses. 

Health and Well-being: Benefit from Private Medical Insurance, Life Assurance and enhanced Maternity and Paternity leave. 

Time Off: Enjoy 25 days of holiday plus national holidays. 

Rest and Recuperation: Paid sabbaticals as a loyalty bonus. 

Team Spirit: Be part of a collaborative work environment, where your team and relationships matter. 

Pension Plan: Secure your future with the Rendall & Rittner Pension scheme. 

Extra Support: Access Employee Assistance Programs (EAP) to help with family, health, financial, and work-related matters. 

About the role:

This role is responsible for leading the daily operations of the Customer Experience Team, ensuring outstanding service delivery, strong performance, and continuous improvement. You will support the Customer Experience Manager by driving service excellence, developing team capability, and promoting a culture aligned with our company values and 'Think Like a Customer (TLC)' principles.

Key Responsibilities and Requirements: 

As a Customer Experience Team Supervisor at Rendall & Rittner, you will: 

• Supervising the daily activity of our CX team across all communication channels
• Allocating workloads and ensuring KPIs, SLAs, and performance standards are consistently met
• Coaching and developing team members through regular 1:1s, feedback, and training
• Handling escalated or complex customer cases and promoting first-contact resolution
• Managing rota planning, resource allocation, and day-to-day operational workflow
• Ensuring compliance with SOPs, complaint timelines, and customer service standards
• Conducting quality audits, spotting trends, and driving continuous improvement
• Supporting people processes including absence management, wellbeing, and performance
• Collaborating closely with internal teams and acting as a key link to senior management
• Supporting projects, campaigns, and new system rollouts (including CRM and digital tools)

What we are looking for:

• Proven experience in a customer service or contact centre leadership role
• Strong people management skills with the ability to coach and motivate teams
• Excellent communication and problem-solving abilities
• Ability to manage workloads, meet KPIs, and maintain high service standards
• Experience handling escalated customer cases and driving first-contact resolution
• Organised and detail-oriented with strong planning skills
• Comfortable working with digital tools and CRM systems
• A proactive mindset with a passion for continuous improvement
• Knowledge of property management is desirable but not essential

How to Apply: 

Ready for this incredible opportunity? Explore Rendall & Rittner on LinkedIn for more insights or visit our website for a full list of current openings. 

To get more details or answers to your questions, reach out to our friendly recruitment team at and mention the reference number "Ref #LI-MS1. 

Please note that candidates must be eligible to work in the UK without restrictions, with documented evidence of eligibility required. Some benefits may become available after a qualifying period. 

Join Rendall & Rittner and take your career to the next level. Don't miss out on this exciting chance to progress your career and make a significant impact