Care Coordinator

2 weeks ago

Doncaster DN JX, United Kingdom 247 homecare Full time £28,000 - £44,000 per year

Job Title: Care Coordinator (Domiciliary Care)

Location: Doncaster - Conisbrough/ South Yorkshire (office-based with local travel)

Hours: Full time (e.g. 37.5 hours/week) — may include occasional evening / weekend support

Reporting to: Registered Manager / Owner

Salary / Hourly Rate: [e.g. £12.75-£14.50 per hour, or equivalent annual salary] + mileage / travel expenses

About Us

24-7 Homecare Services Ltd provides high quality, compassionate domiciliary care support to clients in their own homes across the Doncaster area. We take pride in person-centred care, reliability, and maintaining close relationships with clients, their families and our care team.

As our Care Coordinator, you will play a central role in ensuring that care delivery runs smoothly, care packages are well managed, and our standards of service remain high.

Key Responsibilities

  • Create, allocate and manage rotas / schedules for care staff (considering geography, availability, continuity, travel)
  • Accept and allocate new care packages / client referrals
  • Conduct initial and ongoing assessments and reviews of clients' care needs
  • Create, update and maintain care plans, risk assessments, and associated documentation
  • Monitor care delivery: spot checks, audits, quality reviews, supervision, and escalation
  • Liaise with clients, their families, health and social care professionals (e.g. GPs, district nurses, social services)
  • Respond to changes, emergencies, or cancellations and reallocate resources accordingly
  • Support recruitment, induction, training and ongoing development of care workers
  • Ensure compliance with relevant legislation, CQC standards, health & safety, safeguarding policies
  • Handle administrative tasks: record keeping, reporting, data entry into the care management system
  • Provide out-of-hours / on-call support when required (rotated basis)
  • Assist with continuous improvement, feedback, and implementing new processes or systems

Person Specification / Requirements

Essential:

  • Experience working in domiciliary care, community care or social care, ideally in a coordinating, supervisory, or senior care role
  • Strong organisational skills and attention to detail
  • Good communication skills, both verbal and written
  • Ability to use IT systems, databases, and standard office software
  • Driving licence and access to a vehicle (for local travel)
  • Understanding of care planning, risk assessments and regulatory requirements (e.g. safeguarding)
  • Ability to prioritise and react flexibly to changing demands
  • Empathetic, resilient, and professional attitude

Desirable:

  • Qualification in health & social care (e.g. NVQ Level 3 or above)
  • Experience of rota / scheduling software
  • Knowledge of local health / social care pathways
  • Previous experience in a care coordination or management role

Benefits & Extras

  • Mileage / travel expenses for travel between client locations
  • Pension scheme
  • Paid annual leave + Bank Holidays (pro rata)
  • Training and professional development opportunities
  • Supportive team environment
  • Potential for career progression

Job Types: Full-time, Part-time, Permanent, Temporary, Fixed term contract, Temp to perm

Contract length: 12 months

Pay: £12.75-£14.50 per hour

Expected hours: 16 – 40 per week

Benefits:

  • Company pension
  • Flexitime
  • On-site parking
  • Work from home

Work Location: In person

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