Support Engineer

2 days ago


Derby, Derby, United Kingdom Creo Recruitment Full time £57,000 - £63,000 per year

1st Line Support Engineer – Contract | Onsite | Derby

We're looking for a hands-on
1st Line Support Engineer
to join our client on an initial
3 month contract
, with a strong likelihood of extension.

You'll provide day-to-day onsite support, resolving hardware and software issues and keeping users productive.

Location

Derby (fully onsite, 5 days a week)

Rate

£153 per day - inside IR35

37.5 hours per week

What you'll be doing

  • Delivering first-line technical support to onsite users
  • Troubleshooting hardware, software and basic networking issues
  • Setting up laptops, user accounts and peripherals
  • Logging and escalating tickets where appropriate
  • Providing an excellent user experience

Ideal experience

  • Background in
    1st Line / Service Desk / IT Support
  • Good working knowledge of Windows & Office 365
  • Strong hardware troubleshooting skills (laptops, desktops, printers, peripherals)
  • Clear communication and customer-service mindset
  • Ability to work fully onsite in Derby

Duration

Initial 3 months, likely to extend.



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