Customer Service Advisor

1 week ago

Preston, Lancashire, United Kingdom Davies Full time £15,000 - £25,000 per year

Department:
Claims Management

Location:
Preston

Description
At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work You will be valued and supported and receive excellent benefits including but not limited to:

  • Reward platform – discounts for over 800 retailers
  • 28 days holiday excluding UK bank holidays (rising with service plus option to purchase up to 5 extra days a year)
  • Development, training, and professional qualifications

Davies are looking to recruit an experienced Customer Service Advisor to join our growing Property team.

At Davies
,
we value transferable skills and qualities that focus on what you can bring to the role. While industry experience is a benefit, it is not essential as we will provide you with full training and support when you start with us.

Hours:
25 hours a week, Monday to Sunday rota, 5 hours each shift
Shift Times:
16:00 - 21:00, 17:00 - 22:00, 18:00 - 23:00

Location:
Preston

Successful candidates must be able to commit to Monday - Friday evening training for the first two weeks.

What will your day look like:

  • Respond to inbound calls from home emergency insurance customers
  • Work to targets and KPI's in a friendly and professional call centre environment
  • Support the customer through the journey of their claim from initial notification to resolution.
  • Responsible for validating the policyholder, diagnosing the issue and deploying the appropriate trade contractor, keeping the customer informed throughout
  • Take excess policy payments, arrange boiler services and negotiate with contractors
  • Opportunity to multi skill across many insurance product lines.

Knowledge and Abilities:

  • Experience in a 'First Notification of Loss' (FNOL) for an Insurer or Claims Handler is an advantage
  • Previous contact centre experience is an asset but is not essential
  • Excellent telephone manner with strong customer service skills and the ability to think on your feet
  • Demonstrate strong attention to detail in all tasks
  • Self-motivated and engaged
  • Positive and self-confident approach when dealing with customers, manage calls professionally and tactfully to achieve the best outcomes
  • Ability to use 'soft skills' such as empathy, tact, assertiveness and diplomacy demonstrating understanding that our customer could be distraught and concerned following an incident
  • PC literate with excellent administrative skills
INDUKI

Benefits
Career & Purpose

  • Davies Innovation Lab
  • Leadership training programme
  • Funding for professional qualifications
  • Thrive at Davies; learning opportunities

Environmental & Social

  • The Davies Foundation
  • Local charity funding
  • Pennies To Heaven
  • Employee Resource Groups
  • Employee volunteering programme

Financial Health

  • Pension, 5% employee and 5% employer contribution
  • My Choices at Davies provides; High Street discounts and Financial wellbeing hub
  • Life assurance: x4
  • Refer a Friend
  • Cycle to Work Scheme
  • Lease car salary sacrifice
  • Davies Incentive Plan
  • Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

  • Wellbeing centre; move, munch, money & mind focus
  • Discounts with 100's of UK retailers
  • EAP; 24/7 confidential helpline
  • 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
  • Flexible working; hybrid, work from home or join a collaborative office space
  • Dress for your day
  • Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
  • Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan

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