Senior IT Support Engineer

5 days ago

London, Greater London, United Kingdom Ignite Digital Full time £60,000 - £90,000 per year


Senior IT Support Engineer Onsite VIP Support | SCCM | Windows | Legal Sector

Deskside Support Engineer | End User Support | White-Glove Engineer | Legal IT Support

Location: Central London 100% Onsite, MondayFriday

Overview

Are you an experienced IT Support Engineer who thrives in a high-performance, client-facing environment? Do you excel in providing white-glove support to senior stakeholders in fast-paced professional services settings?

Were hiring a Senior IT Support Engineer to join our London-based team, delivering elite deskside support to VIPs within a global legal and professional services firm. Youll act as a key escalation point, deputise for the IT Team Lead, and contribute to high-impact tech initiatives.

This is more than break-fixits an opportunity to lead, influence, and build a support function aligned to the needs of top-tier stakeholders.

Key Responsibilities
  • Deliver white-glove/VIP deskside support to executives, ensuring a seamless, high-touch user experience.
  • Provide in-person 2nd
    line support for Windows 10/11, Microsoft Office 365, and enterprise software.
  • Troubleshoot and resolve complex hardware, software, and network-related issues across laptops, desktops, mobile devices, and peripherals.
  • Perform imaging, configuration, and deployment using SCCM, Intune, and endpoint management tools.
  • Manage installations, patching, and application rollouts in line with ITIL and service delivery standards.
  • Own and resolve IT incidents end-to-end, meeting agreed SLAs and KPIs.
  • Maintain and enhance IT documentation, operational runbooks, and standard procedures.
  • Act as a deputy to the IT Team Lead, supporting project delivery, team mentoring, and technical escalations.
  • Contribute to ongoing improvements in user support, automation, and service delivery initiatives.
  • Proven experience in onsite deskside support for senior stakeholders in legal / law firm (highly preferred) or other professional services / corporate environments such as financial services, accountancy, audit etc
  • Expertise in white-glove/VIP support, with excellent interpersonal and stakeholder management skills.
  • Strong troubleshooting capabilities with knowledge of break-fix, hardware diagnostics, and software support.
  • Hands-on experience with SCCM, Intune, ServiceNow, and Windows OS.
  • Supervisory or previous team leading experience and the ability to act as an escalation point is highly desirable.
  • Experience with Office 365, Office 2016, and standard enterprise collaboration tools.
  • Advantage: Familiarity with legal sector tools (e.g., iManage, BigHand, Document Management Systems).
  • Desirable: PowerShell scripting or automation skills for task simplification.
  • Professional, calm under pressure, and capable of working independently.
  • Competitive salary with performance-based bonus opportunities.
  • Comprehensive benefits package including:
  • Private medical and dental cover
  • Travel, accident, and critical illness insurance
  • Pension contributions, season ticket loan and cycle-to-work scheme
  • Access to our Global Skills Academy for training, mentoring, and development.
  • A highly visible, people-focused role with real career progression (step into leadership as the team scales).
  • Location: Central London (onsite, Monday to Friday not hybrid/remote).
  • Start: Immediate or short notice preferred.
  • Eligibility: Must be eligible to work in the UK.
What Youll Bring
What Youll Get
Additional Info
About Us

At Ignite Digital Talent, were proud to match IT professionals with opportunities that align with their expertise and career ambitions. We promote equal opportunity, inclusivity, and diversity at every stage of the hiring process.

Ready to take the lead in a trusted, VIP-facing IT support role?

Apply now or reach out for a confidential conversation.


  • Senior Java Software Engineer

    3 days ago

    London, Greater London, United Kingdom Stealth iT Consulting Full time £60,000 - £90,000 per year

    Senior Java Fullstack DeveloperHybrid Remote (UK-based only)Up to £70k + bonus (DOE)Global Digital Consultancy (Public Sector/Govt projects)Join a team where engineering excellence meets meaningful impact. We're working with a global digital consultancy delivering large-scale, secure, and data-driven solutions across Central Government, Utilities, and...

  • Gas Safe Heating Engineer

    2 weeks ago

    London, Greater London, United Kingdom The Engineer UK Full time £50,000 - £100,000 per year

    About The JobJob Title:Gas Safe Heating Engineer / PlumberLocation:South West LondonPosition Offered:CIS (Self-Employed Contractor)Earning Potential:£50,000 - £100,000+ per year (CIS)Your income is based on your skill, productivity, and commitment - with no upper limit on what you can earn.Job Type:Permanent, Full TimeAre you a skilled Gas Safe Heating...

  • Systems Navigation Engineer

    5 days ago

    London, Greater London, United Kingdom Micro IT Global Full time £60,000 - £90,000 per year

    Senior Navigation Systems EngineerSummaryA great opportunity for a Senior Engineer to join our growing Navigation team, supporting varied project and product development work within Position, Navigation and Timing technologies, services, and solutions.Objective To successfully deliver products and engineering projects in navigation, alternative PNT, GNSS...

  • Senior Technical Support Engineer

    2 weeks ago

    London, Greater London, United Kingdom LangChain Full time £100,000 - £130,000 per year

    About LangChainAt LangChain, our mission is to make intelligent agents ubiquitous. We help developers build mission-critical AI applications across the entire agent development lifecycle. Our open source frameworks — LangChain and LangGraph — see over 70+ million downloads per month. Developers rely on LangChain for composable integrations and LangGraph...

  • Senior Technical Support Engineer

    2 weeks ago

    London, Greater London, United Kingdom LangChain Full time £100,000 - £130,000 per year

    About LangChainAt LangChain, our mission is to make intelligent agents ubiquitous. We help developers build mission-critical AI applications across the entire agent development lifecycle. Our open source frameworks — LangChain and LangGraph — see over 70+ million downloads per month. Developers rely on LangChain for composable integrations and LangGraph...

  • Senior AI/ML Architect

    1 week ago

    London, Greater London, United Kingdom Automat-it Full time £80,000 - £120,000 per year

    Automat-it is where high-growth startups turn when they need to move faster, scale smarter, and make the most of the cloud. As an AWS Premier Partner and Strategic Partner, we deliver hands-on DevOps, FinOps, and GenAI support that drives real results.We work across EMEA and the US, fueling innovation and solving complex challenges daily. Join us to grow...

  • Senior Cloud Support Engineer

    5 days ago

    London, Greater London, United Kingdom Thought Machine Full time £60,000 - £80,000 per year

    General informationJob TitleSenior Cloud Support EngineerCityLondonCountryUnited Kingdom of Great Britain and Northern IrelandDivisionClient ServicesDescriptionThought Machine's mission is bold - to properly and permanently rid the world's banks of legacy technology. To achieve this, we have developed the foundations of modern banking through core and...

  • Senior Software Engineer

    1 week ago

    London, Greater London, United Kingdom Burns Sheehan Full time £90,000 - £110,000 per year

    Senior Software Engineer (Python) – Reducing Carbon Emissions with Machine LearningPython on AWS£90-£110,000 per annum plus stockLondon Office - 1-2 days a weekAre you a Senior Software Engineer with a passion for working with curious, humble colleagues to build exceptional customer-focused products using Python?Do you align with their principles –...

  • Systems Engineer

    5 days ago

    London, Greater London, United Kingdom Micro IT Global Full time £65,000 - £100,000 per year

    Systems Engineer - Radio Networks & Satellite CommunicationsLocation: Hybrid - London, United KingdomSalary: £65,000+ plus shift allowance plus 12% Bonus and benefitsWe are seeking a skilled Systems Engineer to join a dynamic team based in Central London. In this role, you will be responsible for the operational systems engineering aspect of a global...

  • QA Engineer

    5 days ago

    London, Greater London, United Kingdom vaga para QA Engineer na Fospha Full time £60,000 - £100,000 per year

    Are you excited by the idea of helping scale a fast-growing tech business across London, Mumbai and Austin?Do you want to contribute towards building cutting-edge automation systems that power real-time analytics and GenAI tools?If so, we'd love to hear from youAbout usFospha is dedicated to building the world's most powerful measurement solution for online...