Hospital Porter

Hospital Porter

Forth Valley Royal Hospital, Larbert, FK5 4EB

Full Time, Permanent, 37 hours per week

Salary - £25, £27,900.00 depending on experience, plus Serco benefits.

Here at Serco, we're looking for Hospital Porters to join us at Forth Valley Royal Hospital, Larbert. Forth Valley Royal Hospital has 860 beds and covers a single approximately 95,000 square meters in floor space.

The successful candidate will provide an efficient portering service within Forth Valley Royal Hospital with focus on patient care escorting to and from departments and wards. The safe disposal of waste, delivery and movement of items such as records, mail, furniture, linen, medical gasses and other duties including but not limited to materials management and mortuary transfers.

The Porter will be required to self-manage their work and activities with consideration to patient care and other service requirements

Main responsibilities of the role include:

• Written and verbal communication skills including a good telephone manner
• Liaise with other hospital colleagues to ensure appropriate level of patient care.
• Comply with the guidelines on confidentiality and data protection. Maintain verbal and written communication systems within the department, wards, colleagues, patients, staff and visitors.
• Maintain verbal and written communication systems with stakeholders as required
• Maintain written and verbal communication directly with patients throughout their journey to ensure a comfortable and safe patient experience
• Use judgement, understanding and empathy required when attending to a patient who may require additional support during transfer.
• Use the AGV and carry out first line response, including interacting, resetting and reporting any issues.
• Have direct patient contact on a daily basis. Escort patients and visitors from wards or departments by wheelchair, bed or trolley when necessary.
• Project a professional, courteous and helpful image at all times.
• Be empathetic in communications with patients and distressed relatives
• Responsible for escalating to security and reporting as necessary.
• Display resilience and emotional intelligence to read and appropriately respond to the situation at hand

What you'll need to do the role:

• Written and verbal communication skills including a good telephone manner
• In service departmental training including but not limited to COSHH, Hand hygiene, infection control, moving and handling, health and safety, use of all equipment, customer care and awareness and training.
• In service training will be given regarding all aspects of duties.
• Safe handling and connection of Medical Gas Cylinders and appropriate training to ensure safe and complaint work practices.
• Safe transportation of patients and undertaking on the job risk assessments to ensure safe manoeuvres.
• Post holders may be subject to vetting by Government agencies.
• Any other appropriate training as required to meet the demands of the job
• Included AGV training details.

Why Serco?

Meaningful and vital work: Working within Hard FM at Serco means that you'll play a critical role in ensuring that patients continue to receive the support that they need 24/7.

A world of opportunity: It takes a diverse team to support a hospital and we're big on internal progression. So, whether you specialise your skills, progress into team management or move into operations, you'll find all the opportunity you need to evolve your career.

Great people: Hospitals are busy places and you will find yourself interacting with staff, patients, visitors and of course your supportive team. You will be a significant part of the hospital.

What we offer

• Salary: Competitive salaries with annual reviews.
• Pension: Up to 6% contributory pension scheme.
• Holidays: 25 days' annual leave plus bank holidays.
• Training and development: We offer a wide range of learning opportunitieswith over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

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Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact

We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We're a proud holder of the Gold Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.