Head of Business Analysis

Location: Bristol or Edinburgh (Hybrid)

In this position, you'll be based in either the Bristol or Edinburgh office for a minimum of three days a week, with the flexibility to work from home for some of your working week.  Find out more about our flexible work culture at

We give you a world of potential

Computershare have an exciting opportunity for a Head of Business Analysis to join our global Plans' Product team. This is a truly global role, offering the opportunity to collaborate with colleagues and stakeholders across our offices worldwide.

The Product Team consists of product management specialists and product Business Analysts, collaborating on a wide range of initiatives and existing products. For software-related changes, Business Analysts are fully integrated into scrum teams, ensuring agile delivery and alignment with technology objectives. For process improvements, the team works directly with relevant stakeholders, primarily within our Operational teams, to drive efficiency and effectiveness. 

The Head of Business Analysis leads a global team, structured into three sub teams managed by lead Business Analysts. As a member of the product leadership team, the Head of Business Analysis represents the Business Analysts in steering committees, resource allocation forums, and other strategic decision-making bodies.

A role you will love

The Head of Business Analysis will bring substantial experience in technology-related business analysis and process engineering. The role requires confidence in engaging with technology-driven projects, the ability to understand and challenge technical concepts, and the capability to hold informed, peer-level discussions with both technology and operational professionals. These expertise enable the effective translation of business needs into actionable requirements and ensures high-quality outcomes through robust business testing.

This is a hands-on leadership role and a strong commitment to delivering high-quality business analysis activities that aligns with the strategic objectives of the product function and the wider organisation.

The role is accountable for embedding best practices, driving innovation in analysis approaches, and ensuring the team's outputs support the successful delivery of product and process initiatives.

Some key responsibilities:

• Lead, develop and steer the Business Analysis team.
• Provide hands-on leadership and guidance, remaining close to the day-to-day operations, ensure business readiness for new products or features.
• Drive adoption of best practices and continuous improvement in analysis approaches 
• Manage and develop lead Business Analysts and their sub teams 
• Build and maintain strong cross-functional relationships (Product, Technology, Operations, etc.) 

What will you bring to the role?

Beyond team management, this role is deeply engaged in stakeholder management, working closely with senior leaders across Product, Technology, Operations, and other business functions. The Head of Business Analysis is expected to foster collaboration across departments to ensure business analysis priorities are aligned with organisational goals. 

The Head of Business Analysis leads by example, balancing strategic oversight with hands-on involvement, and is committed to both the performance and development of the team and the success of the organisation as a whole. The role requires building a deep understanding of the business, remaining close to operational realities, and proactively addressing challenges as they arise.

The successful candidate will be able to clearly evidence their experience of leading high-performing, motivated teams, achievement of team and individual objectives, along with showcasing positive feedback from lead BA's, team members, successful succession planning and talent development.

Other key skills required for the role include:

• Demonstrable alignment of BA deliverables with product and organisational strategy.
• Visionary and hands-on leadership of a global team of Business Analysts, including lead BAs and their sub teams.
• Brings substantial experience in technology-related business analysis and process engineering, ideally within fintech or global organisations.
• Exhibits outstanding communication skills, both verbal and written, with the ability to present to and influence senior management and diverse stakeholder groups.
• Proven influencing, persuading, and stakeholder management skills, adept at building consensus across functions.
• Experience working in agile environments, with active participation in scrum teams and a strong understanding of agile principles and ceremonies.
• Proficiency with modern business analysis and collaboration tools (e.g., JIRA, Confluence, Miro, Visio, or similar platforms) is a preferred skillset.

This is a fantastic opportunity to get involved in an exciting role and showcase the paramount leadership skills we are looking for. If you have the commitment to drive forward change and innovation, then we want to hear from you today 

 

Rewards designed for you 

Flexible work to help you find the best balance between work and lifestyle. 

Health and wellbeing rewards that can be tailored to support you and your family.  

Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well. 

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.  

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit