Partnership Administrator

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Job Overview

The Partnership Administrator plays a key role in fostering strong relationships with clients, partners, and internal teams. You'll act as a first point of contact, ensuring enquiries are handled promptly and professionally while maintaining accurate records in the CRM system. The role supports business development and project delivery by coordinating meetings and events, preparing proposals and sales materials, and tracking progress against key performance metrics. You'll also assist with marketing and brand awareness activities, contribute to the smooth running of administrative operations, and collaborate closely with colleagues to ensure efficient, high-quality service delivery across all areas of the business.

Responsibilities

• Ensure clear and effective communication with customers, stakeholders, support workers, and internal teams, following agreed communication procedures.
• Manage and respond promptly and professionally to partner and client enquiries.
• Exercise independent judgment and proactive problem-solving to address evolving customer needs, ensuring optimal service delivery.
• Support the development and delivery of varied projects.
• Cultivate and maintain strong relationships with stakeholders and clients.
• Support events, exhibitions, and marketing activities to raise brand awareness.
• Maintain accurate records of communications from stakeholders in the CRM system.
• Communicate effectively and work collaboratively with other teams when required.
• Act as a first point of contact for any partner or client concerns, escalating issues appropriately.
• Handle incoming and outgoing calls promptly and professionally.
• Proactively seek new clients/stakeholders using channels such as LinkedIn, email marketing campaigns, and cold calling.
• Identify and follow up on potential sales opportunities with existing and new clients.
• Support the sales process, including preparing proposals, quotations, and presentations.
• Monitor progress of sales leads and report on performance metrics.

Minimum Criteria (Key Requirements):

• Excellent communication skills with a range of stakeholders across phone, email, and face-to-face interactions.
• High attention to detail and the ability to record information accurately.
• Ability to work collaboratively within a team, build rapport, and maintain positive relationships with partners and clients.
• Effective time management and organisational skills, with the ability to manage multiple priorities and meet deadlines.
• A commitment to delivering high-quality customer service and a proactive, solution-focused attitude.
• Previous customer service or client-facing experience.
• Experience supporting administrative processes, coordinating meetings/events, or contributing to project delivery.
• Comfortable using Microsoft Office and other digital tools to support communication, reporting, and administrative tasks.

Desirable Criteria (Nice to Have):

• Sales experience or experience supporting business development activities.
• Awareness of safeguarding and wellbeing practices.
• Confidence in signposting to relevant services and providing guidance to stakeholders.
• Experience supporting events, exhibitions, or marketing initiatives.
• Familiarity with CRM systems and tracking client or partner communications.
• Understanding of project management processes and ability to contribute to project delivery.
• Experience monitoring performance metrics or reporting on progress.

Job Type: Full-time

Pay: £23,793.00-£27,849.00 per year

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Enhanced maternity leave
• Enhanced paternity leave
• Free parking
• Life insurance
• Private dental insurance
• Private medical insurance
• Sick pay
• Work from home

Work Location: Hybrid remote in Sheffield S11 8NX