Senior Renewal Specialist

13 hours ago

London, Greater London, United Kingdom Riskonnect Full time

The Opportunity

The Senior Renewal Specialist is responsible for leading high-complexity and strategic renewals across Riskonnect's global customer base. This role involves negotiating with procurement teams, structuring multi-year and multi-product renewals, and ensuring predictable retention outcomes. The Senior Renewal Specialist partners closely with CSMs, Sales, Legal, and Finance, while also mentoring junior team members and contributing to process improvements.

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Primary Responsibilities

  • Lead end-to-end management of complex renewals, including negotiations with procurement and legal teams.
  • Develop renewal strategies tailored to customer needs and aligned with Riskonnect's revenue goals.
  • Provide accurate forecasting and maintain renewal pipeline discipline.
  • Partner with Sales and CSMs to identify and progress upsell and expansion opportunities.
  • Mentor Renewal Specialists and contribute to training/onboarding of new team members.
  • Contribute to continuous improvement of renewal processes, tools, and reporting.
  • Collaborate cross-functionally to resolve renewal-related escalations.

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Your current skillset will include:

  • Ability to manage multiple priorities in a fast-paced environment.
  • Strong influencing skills with both customers and internal stakeholders.
  • Analytical and detail-oriented with a focus on accuracy.
  • Customer-centric mindset with ability to articulate value.

Your experience will include:

  • 5–7 years of SaaS renewals, account management, or sales operations experience.
  • Proven track record negotiating complex contracts.
  • Strong financial and commercial acumen.
  • Advanced proficiency with Salesforce CRM and Excel/Google Sheets.
  • Excellent verbal and written communication skills.

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