Centre of Excellence Manager

2 weeks ago

London, Greater London, United Kingdom Ryder Reid Legal Full time £60,000 - £120,000 per year

Centre of Excellence Manager – Global Law Firm

Location:
London

Salary:
Competitive + Benefits

Contract:
Full-time, Permanent (hybrid-working)

About the Opportunity

A prestigious global law firm is seeking a dynamic
Centre of Excellence (CoE) Manager
to drive post-implementation success, user adoption, and strategic operational improvements across their London and Paris offices.

This is an outstanding opportunity to join a highly respected, forward-thinking legal organisation known for its innovation, industry leadership, and commitment to operational excellence.

Role Overview

As the CoE Manager, you will oversee the day-to-day operations of post-implementation support while leading cross-functional initiatives that enhance organisational performance. You will work closely with senior leadership, legal practitioners, and business teams to ensure that technology and process improvements deliver sustainable value and measurable results.

This role blends elements of legal operations, technology, change management, and strategy-

ideal for someone passionate about transformation within a professional services environment.

Key Responsibilities

  • Lead post-implementation support to ensure technologies and process enhancements are fully embedded.
  • Increase user adoption through structured enablement strategies, feedback mechanisms, and performance tracking.
  • Oversee issue triage and resolution, coordinating with BAU teams and external vendors.
  • Deliver cross-functional initiatives aimed at optimising people, processes, and technology.
  • Conduct post-implementation reviews and partner with portfolio owners to assess ROI.
  • Define and track KPIs to evaluate adoption, efficiency, and effectiveness.
  • Collaborate closely with innovation, practice management, legal project management, pricing, IT, and other teams.
  • Support change management through stakeholder engagement, communication planning, and risk mitigation.
  • Provide executive-level reporting on initiative progress, risks, opportunities, and outcomes.

Qualifications & Experience

  • Experience with legal technology or within a law firm/legal tech vendor is preferred.
  • Strong project management background, including structured methodologies and tracking tools.
  • Proven success in post-implementation support, user adoption, and change management.
  • Demonstrated ability to lead cross-functional initiatives that enhance efficiency and performance.
  • Excellent communication and stakeholder-management skills.
  • Familiarity with financial metrics and performance-improvement strategies.
  • A proactive, analytical, and collaborative approach.

Remuneration

A competitive salary will be offered including full benefits, commensurate with experience and qualifications.

Equal Opportunity

The law firm is committed to fostering an inclusive workplace and welcomes applicants from all backgrounds.

If you are motivated by the opportunity to contribute to transformation within a world-class legal environment, we would be pleased to hear from you.

Application Process:

To apply for this role, please submit your CV. Due to the high volume of applications, only shortlisted candidates will be contacted. If you do not receive a response within 72 hours, please assume your application has not been successful.

We look forward to hearing from you

Ryder Reid Legal is a recruitment specialist, connecting legal talent with leading law firms in London and globally for nearly 30 years.

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