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Senior Liability Handler

2 weeks ago

Milton Keynes, Milton Keynes, United Kingdom Crawford & Company Full time £120,000 - £150,000 per year

Job Description
To supervise the technical claims handling within a Unit of Broadspire by Crawford company and manage a portfolio of complex/and/or high value claims

Responsibilities

  • Assist Team Manager in the supervision of the technical performance of the unit on a daily basis, including being the technical referral point for the team and senior person at internal case conferences.
  • Manage personal portfolio of claims.
  • Ensure reserves are regularly reviewed and accurate.
  • Assist with the conduct of technical audits of handlers work and drive technical performance to achieve targets.
  • Authorise payment requests in accordance with authority levels.
  • Support the concept of corporate governance, complying with all corporate requirements (including Company policies and procedures) – internal and external, as required.
  • To provide input to the Team Manager on appraisals from a technical file handling perspective
  • Highlight training needs and effectively plan and action delivery of training/mentoring.
  • Participate and contribute to the delivery of projects from time to time and ensuring work is completed within set timescales and to the client and Broadspire requirements.
  • Participate in Client interaction and supplier management where directed

Qualifications

  • Supervise technical performance
  • Conduct technical audits of handler's work
  • Recognises and works as one team
  • Commits to team decisions
  • Works collaboratively with others to achieve individual and team objectives
  • Shares information, knowledge & experience freely with others
  • Enjoys work and has a positive impact on others
  • Builds and maintains positive relationships within and across the team

Essential

  • Demonstrate appropriate levels of technical claims handling capability/knowledge
  • Ability to train staff on technical aspects and act as a Mentor
  • Excellent attention to detail
  • Experience of Fraud awareness

Desirable

  • Progress towards relevant professional qualification
  • Quality driven technical cross class claims experience.
  • Pro-active and assertive claims handling approach
  • Team focused – working with colleagues throughout the business to achieve a common goal.
  • Ability to train and mentor staff including participation in internal case conferences
  • Responsiveness to change and change management
  • Appropriate understanding and application of FSA/TCF/DPA requirements Participate in internal audits, as required
  • Ability to interact with clients at all levels including operational staff, legal departments, insurers and captives.
  • Ability to work as an individual and as part of a team
  • Attention to detail and accuracy
  • A positive attitude and a proactive approach to solving problems
  • Able to co-ordinate a variety of actions concurrently
  • Excellent customer service, communication and organisational skills
  • Able to co-ordinate a variety of actions concurrently
  • Team player
  • A level of flexibility
  • Desire to achieve quality results
  • Supervise technical performance
  • Conduct technical audits of handler's work