Team Leader

You will be part of a bespoke team supporting individuals within their own homes, working together in ways that are guided by each person's unique needs.

We are looking for a Team Leader to join a dedicated support team for a woman in the Lancaster area who lives in her own home with 24-hour support. This is a rewarding opportunity to lead and work alongside others in making a real difference in her daily life.

Support is at the heart of everything we do - not just for those we care for, but for you as a valued member of our team. Through training, reflective learning, and everyday encouragement, you will feel supported, appreciated, and empowered in your role.

If you share our passion for individuality, choice, independence, citizenship, collaboration and equality, we would love to hear from you. Come and be part of a team that truly believes in better - better support, better skills, and better lives.

About The Role

PLEASE NOTE WE ARE UNABLE TO OFFER SPONSORSHIP FOR THIS ROLE AT THIS MOMENT IN TIME.

We are looking for a friendly and engaging Team Leader to join a dedicated team supporting Natalie, a woman with autism and bipolar disorder, in her own home in the Lancaster area. Support includes 2:1 during the day and 1:1 with sleep-in nights, with the team working closely together in ways that are fully guided by her individual needs.

Natalie has a vibrant personality and loves singing, crafts, baking, cooking, trips to the theatre, shopping days out, walks, and a good chat over coffee. We're looking for someone sociable, encouraging, and creative—someone who can help her stay active, enjoy the things she loves, and let her creativity flourish. The ideal candidate will understand the importance of trust and relationships, be a great listener, and be open to doing things differently to make a real difference every day.

This role requires empathy, compassion, resilience, problem-solving skills, respect for professional boundaries, and a commitment to improving the lives of people we support. Most importantly, a genuine passion for working with and supporting people is essential, along with a desire to be an advocate for individuals with learning difficulties and mental health support needs.

Responsibilities will include assisting with daily tasks, offering emotional support, and managing challenging behaviours when necessary. You will empower Natalie to develop life skills, make informed decisions, and build confidence in her independence. This includes support with budgeting, promoting self-care, and serving as a trusted advocate for her needs and aspirations. On the top of that you will have responsibilities for the following:

Leadership & Supervision

• Provide day-to-day supervision, guidance, and support to support workers to ensure high-quality care is delivered.
• Lead by example in maintaining professional boundaries, safeguarding standards, and best practice.
• Organise and oversee staff rotas, ensuring adequate cover at all times.
• Conduct regular supervision and appraisals with support workers in line with company policy.

Care & Support Delivery

• Work directly with individual to provide emotional, social, and practical support in line with their individual care and support plans.
• Ensure support workers follow care plans, risk assessments, and agreed strategies consistently.
• Support individuals in developing independence, life skills, and positive routines.
• Act as a key point of contact for individuals, families, professionals, and external agencies when required.

Quality & Compliance

• Ensure safeguarding policies and procedures are followed and report concerns promptly.
• Maintain accurate, timely records (daily logs, incident reports, care plans, medication records).
• Monitor service delivery against regulatory and organisational standards.
• Support the Registered Manager/Deputy in preparing for inspections, audits, and reviews.

Communication & Teamwork

• Facilitate team meetings and briefings to keep staff informed and engaged.
• Promote a positive team culture, encouraging collaboration, resilience, and professional development.
• Liaise with external agencies (social workers, health professionals, education providers) as directed.

Training & Development

• Identify staff training needs and support new staff through induction and shadowing.
• Mentor support workers to develop their skills and confidence in their role.
• Keep own knowledge up to date with relevant legislation, safeguarding practices, and sector developments.

Operational Responsibilities

• Assist in managing petty cash, budgets, and household resources responsibly.
• Take responsibility for decision-making in the absence of the manager/deputy.
• Ensure the home environment is safe, welcoming, and well-maintained.

Our Safeguarding Commitment

We are committed to safeguarding and promoting the welfare of vulnerable individuals we support. We expect all staff and volunteers to share this commitment and uphold the highest standards of safeguarding practice.

As part of our rigorous recruitment process, all successful candidates will be subject to:

• A thorough pre-employment screening, including reference checks from previous employers.
• An enhanced Disclosure and Barring Service (DBS) check, including checks against the barred lists, where applicable.
• Right to work verification and identity checks.
• Employment history review, with clarification of any gaps.

It is a criminal offense for people who are barred from working in regulated activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with that particular group (i.e. adults at risk, children, or both)

Equal Opportunities

We celebrate diversity and are committed to creating an inclusive environment for all employees by creating a diverse and inclusive workplace where everyone is treated with dignity, respect, and fairness. We believe that diversity enriches our organisation and enables us to better support the communities we serve.

We welcome applications from individuals of all backgrounds, regardless of age, disability, gender, gender identity, race, ethnicity, religion, sexual orientation, or socioeconomic status. Our recruitment decisions are based solely on skills, experience, and suitability for the role.

If you require any adjustments during the recruitment process, please let us know, and we will do our best to accommodate your needs.

Required Criteria

• This role requires providing personal care and support to a female service user. Due to a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010, only female applicants can be considered. Please confirm that you are female.

Skills Needed

About The Company

We deliver high-quality, individualised support built around what matters to each person - day and night. Our small, well-matched teams help people build friendships, join community life and pursue long-term goals. As part of Lancashire's Small Supports approach, we embed inclusion, citizenship and continuity in everything we do.

Company Culture

We believe in teamwork, learning and appreciation—supported by reflective practice and meaningful training shaped by lived experience. We build small, skilled, well-matched teams around each person, we partner with individuals, families and advocates to provide day and night support designed around what matters to each person—friendships, community life and long-term goals.

Company Benefits

Culture of recognition

Free 24/7 confidential Employee Assistance Line – offering support with range of challenges such as stress, anxiety, bereavement, relationships, housing, finances, legal matters, family and childcare, health advice, and more.

'Refer a friend' scheme

Employee discounts scheme

Access to our company caravan in the Lake District available at special rate for all our employees

Meaningful, comprehensive training and professional development to help you grow

Progression Opportunities

We emphasizes work-life balance, values based employment and team dynamics.

Retirement plan and/or pension, Referral bonus, Competitive salary, Long service recognition, Annual Rise, Culture of recognition, Progression opportunities, Long service awards

Salary

£14.50 per hour