Freight Coordinator

14 hours ago

Feltham, Greater London, United Kingdom AGS Full time

Freight Operations Account Manager

Feltham

£30,000 - £35,000 Base

Our client is a market leader in UK & EU gateway logistics solutions, located in Feltham. They have a rich history, trading since 1999. They offer specialist bespoke solutions for the international freight forwarding industry, e-commerce business, global courier & postal systems.

This role sits within an Operational department working as part of a varied and diverse operation logistics team.

Responsibilities and Duties

Working as a key part of the team, you will be responsible for a wide range of activities. Activities may include:

Client Account Management

  • Act as the main contact for assigned accounts, building strong, long-term relationships.
  • Ensure timely delivery of solutions and communicate progress to stakeholders.
  • Drive growth within existing accounts and resolve escalations to prevent issues.

Billing & Commercial Operations

  • Prepare accurate invoices, maintain billing records, and support month-end reporting.
  • Work with internal teams to resolve discrepancies and customer inquiries.

Trade & Logistics Coordination

  • Coordinate with freight forwarders and third parties for quotes and timely shipments.
  • Negotiate contracts and ensure compliance with import/export regulations.

Market & Brand Development

  • Partner with marketing to maintain brand visibility and monitor market trends.
  • Represent CCL at global conferences and exhibitions.

Team Support

  • Provide cover for colleagues during busy periods.

Qualifications and Skills

Essential

  • A highly motivated professional with a passion for delivering results.
  • Minimum 3+ years' experience in freight forwarding or international logistics.
  • Proven track record in account management or a similar client-facing role.
  • Solid understanding of international trade regulations and customs clearance processes (UK and global).
  • Demonstrated ability to deliver client-focused solutions and anticipate customer needs.
  • Excellent communication and presentation skills, with the ability to influence stakeholders at all levels.
  • Strong organisational skills and the ability to manage multiple projects simultaneously with attention to detail.
  • Flexibility to travel to designated markets as required.

Desirable

  • Previous involvement in export projects and familiarity with export operations.
  • Leadership experience managing projects or small teams.
  • Excellent communication, negotiation, and problem-solving skills.
  • Proficiency in MS Office and relevant software tools.
  • Strong listening, negotiation, and presentation abilities.
  • Additional language skills (e.g., Spanish, Portuguese, Mandarin) are a plus for supporting Asia and Latin American markets.

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