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Sheltered Team Leader
3 weeks ago
We are seeking a motivated Sheltered Team Leader to lead a dedicated team of Scheme Managers across our Sheltered Schemes in Liverpool, Warrington, and St Helens. In this role, you will support the Operations Manager in delivering high-quality services, embedding best operational practices, and contributing to cross-functional projects that drive our strategic goals. You will also empower residents and guide team members to promote financial independence, raise aspirations, and sustain successful tenancies.
Our Sheltered Housing Service is dedicated to helping people remain safe, manage their homes, and maintain independent living.
What You'll Be Doing:
- Lead on a case management approach and to prioritise team members work loads
- Respond to, and manage crisis situations, ensuring that appropriate support is available for colleagues and customers
- Motivate and inspire team members to positively engage in team meetings and one to ones
- Participate and actively contribute at management team meetings and forums
- Actively manage own performance and that of the team utilising performance frameworks and data
- To lead a consistent team approach to promoting independent living and delivering high quality services which maximises income to enable people to pay their rent
- Identify appropriate training to enable team members to carry out their roles competently and safely
- Encourage colleagues to take responsibility for their own learning
- Provide advice and support to team members in the handling of complex or sensitive issues
- Ensure communal rooms and general physical environments are kept to a high standard and all areas are clean and well maintained
- Attend resident meetings when required to do so
- To participate in the out of ours emergency Support Network on Call Rota
What We're Looking For:
- HND/Degree/Team Leader qualification or appropriate experience and training
- Extensive experience of working in a housing or social care sector
- Comprehensive knowledge and understanding of legislation relating to services for older people
- Evidence of promoting the safety and protection of vulnerable adults by ensuring that all safeguarding issues and concerns are reported promptly in accordance with Local Authorities and Torus Safeguarding Policies
- Demonstrates evidence of an effective approach to customer care and service delivery Track record of monitoring and reviewing team member's caseloads and multi[1]agency working
- Knowledge of completing assessments and developing support plans with targets and outcomes for clients
- Ability to travel to various locations using own or public transport
Interview Process:
- Candidates will undergo in-person interviews, consisting of a presentation and competency-based questions. Interviews will take place w/c 11th November
Additional Information:
Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:
- Right to work verification
- Qualification certificate check
- 2x Completed references
- OH Health Questionnaire – Fit For Work
- DBS check (if required for role)
- Completion of all new starter documentation including signed T&C's
Please note, we reserve the right to close this vacancy early if we receive a high volume of applications.
