Technical and Customer Support Representative

Vantor is forging the new frontier of spatial intelligence, helping decision makers and operators navigate what's happening now and shape what's coming next.  Vantor is a place for problem solvers, changemakers, and go-getters—where people are working together to help our customers see the world differently, and in doing so, be seen differently. Come be part of a mission, not just a job, where you can: Shape your own future, build the next big thing, and change the world.

Please review the job details below.

Vantor is seeking an experienced Technical and Customer Support Representative to join our team in London Office , UK

Company Overview:

Vantor is forging the new frontier of spatial intelligence, empowering decision makers and operators with total clarity from space to ground.

Vantor's spatial intelligence system combines software, AI, and our highly accurate data to build a living digital twin of Earth—a global-scale, interoperable spatial foundation that can connect sensors across the space, air, and ground domains.

It starts with Vantor's industry-leading imaging satellite constellation, which can revisit the same location on Earth up to 15x per day and collect nearly 7 million sq km of the most accurate commercial imagery daily, the equivalent of Australia's landmass. That includes 3.5+ million sq km of 30 cm-class resolution imagery

Vantor is a place for problem solvers, changemakers, and go-getters—where people are working together to help our customers see the world differently, and in doing so, be seen differently.

Role Overview:

The Technical and Customer Support Representative will support the process of Order and Technical Support for customers of the European, Middle Eastern and African Customers (EMEA)

You will work collaboratively with internal departments and stakeholders to ensure complete and accurate support and delivery and/ or resolution of customer requirements. The ability to learn quickly and adapt to a fast paced environment is critical to the success of our customer missions.

Responsibilities:

• Acquires job skills and learns company policies and procedures to complete routine tasks.
• Answers inbound email and phone communications
• Assists customers in defining order requirements, including image selection
• Processes orders and prepares quotations and feasibilities
• Submit tickets and queries to support internal and customer issues that arise
• Technical support of our SaaS programmes
• Uses knowledge of company policy and departments to find answers to technical questions
• Uses knowledge of satellite imagery to perform basic quality control evaluations and recommendations
• Attend training and development courses
• Operational Delivery - Manage tasking and archive projects effectively
• Provide training to peers and customers as needed
• Effectively communicate with all levels of the company and customers
• On call support for High Value projects (requires weekend work with an additional supplement)
• Acts as a point of client contact to coordinate resolution of service incidents and escalation of technical issues.
•  Collaborates with sales and support groups to demonstrate value of support offering to client and identify opportunities for expanded support business.

Minimum Qualifications:

• Must be able to attend the  London Office in Chiswick on a Hybrid Basis (3 days a week in office)
• On-call rotation: approx. once per month, supporting a 24-hour program
• A relevant degree or equivalent experience
• 2 Years Experience in customer service roles, preferably in a professional or B2B setting
• Able to work in a windows operating environment (Microsoft Office, Outlook, Teams etc)
• Proficient oral and written communication skills
• Ability to travel internationally (less than 10%)

Preferred Qualifications:

• GIS experience (QGIS, ESRI ArcMap, ESRI ArcPro)
• Experience with customer relationship management (CRMs)
• Experience in Earth Observation

EEO Policy: Vantor is an equal opportunity employer committed to an inclusive workplace. We believe in fostering an environment where all team members feel respected, valued, and encouraged to share their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability, protected veteran status, age, or any other characteristic protected by law.