DFS Customer Service Advisor

What We're Looking For

Are you passionate about delivering outstanding customer service and ready to make a difference in the world of home comfort?

We're on the lookout for enthusiastic individuals to join our team and represent DFS – the UK's number one sofa retailer. With over five decades of experience helping customers find their perfect sofa, DFS is a brand built on comfort, quality, and care.

As a Customer Service Advisor, you'll be the friendly voice behind the DFS brand, guiding customers across the UK through every stage of their journey, from choosing the perfect sofa to delivery and aftercare. Whether you're answering enquiries, resolving issues, or processing orders, your role will be all about making people feel valued, supported, and at home.

This is a permanent, full-time role starting Monday 17th November 2025, with two weeks of paid training to get you fully up to speed.

What To Expect

You'll work as part of a warm, welcoming, and collaborative team that's committed to providing solutions with empathy, clarity, and care. Your communication skills, attention to detail, and ability to build rapport will directly contribute to customer satisfaction and brand loyalty.

This isn't just a job, it's a chance to be part of something meaningful. In a fast-paced and rewarding environment, you'll help uphold the values that have made DFS the UK's leading sofa retailer for over 50 years.

At DFS, it's not just about furniture - it's about delivering comfort, confidence, and great experiences, one customer at a time.

Our typical shift pattern involves:
40 hours per week, fully flexible Monday to Sunday; between 8am-8pm.

Start Date:
Monday 17th November 2025

Training Duration:
2x weeks. Monday to Friday 9am-5.30pm

Salary:
£25,708 p/a.

Please note.
This is a permanent position based at our site in Motherwell.

You'll work in a supportive, team-focused environment where your personality and passion for helping others will truly shine. At DFS, customers don't just buy furniture – they buy comfort, trust, and peace of mind. Your role is to make sure they get exactly that.

Your Role Can Include, But Isn't Limited To

• Speaking with customers via phone, email, live chat, and social media.
• Answering questions about products, orders, delivery, and aftercare.
• Providing friendly, helpful, and clear communication.
• Logging accurate notes on customer accounts.
• Offering resolutions that leave our customers smiling.
• Supporting colleagues and contributing to an upbeat team culture.
• Demonstrating detailed product knowledge to build customer confidence.

About You
If you enjoy helping people, solving problems, and being the reason someone's day improves, this is the perfect role for you. Every day at DFS brings new challenges and new customer stories.

Whether it's assisting with a delivery query or helping a customer make the right choice for their home, you'll be providing the kind of service that keeps DFS at the heart of British homes.

We think big and we're looking for team members who think bigger, achieve more and work smarter. Full training will be provided, but we want to hear from you if you have the following skills

• Exceptional communication skills.
• The ability to build rapport and empathise with customers.
• Strong problem-solving abilities.
• Tech-savviness and comfort with using multiple systems.
• A calm, solutions-focused mindset under pressure.
• A positive attitude and a real passion for helping people.
• Team spirit and a willingness to go the extra mile.
• Ideally, some knowledge or interest in home furniture or interiors.

Benefits
At Ascensos, we're proud to partner with DFS to offer a best-in-class customer experience. When you join #theAteam, you're joining a supportive and inclusive culture that celebrates growth, well-being, and hard work.

We care about your health, your career, and your happiness at work – because we know that great service starts with a great team.

You Can Expect

• Full training & support.
• Opportunities to progress your career with us (more than 90% of advancement and promotions come from our internally developed talent pool).
• Access to our Learning & Development Talent SPA.
• Health insurance.
• 24/7 Employee Assistance Programme & Wellness Hub.
• Discounted gym membership.
• Your birthday off work (+29 days).
• 'Refer a Friend' scheme.
• 'Employee of the Month' Awards.
• Regular fun team building sessions.
• A diverse & inclusive working environment.

Join #theAteam

As an Equal Opportunity and Disability Confident Committed Employer, we pride ourselves on ensuring our recruitment process is inclusive and accessible. We hire local talent and offer a range of employment opportunities designed to fit a variety of lifestyles.

When you join #theAteam, we will welcome you into an inclusive, diverse, and fun environment where; delivering excellent customer service, career development, recognition and fun Fridays are the norm.

As an employer, we are committed to the well-being of our colleagues. Our continued efforts to support mental health awareness in the workplace is underpinned by our colleague-focused well-being initiatives, including an internal team of trained Mental Health First Aiders (MHFAs), 24/7 access to external Employee Assistance Programmes (EAPs), our colleague well-being Hub and comprehensive health insurance.

We're proud, active members of the Mental Health Charter because we understand how important it is that our colleagues maintain a healthy work-life balance as part of their mental health well-being. We know that people do their best work when they feel their best.

We'll tell you all about it during your interview