Property Services Administrator

1 week ago

Birmingham, Birmingham, United Kingdom St Basils Full time £20,000 - £40,000 per year

CLOSING DATE: Thursday 6th November 2025

Job Title: Property Services Administrator

Reports to: Repairs, Maintenance & Void Works Manager

Salary: Scale 4, Points 23, £24,570 per annum, pro rata

Hours of work: Full Time (37.5 hours per week)

Key Responsibilities:

  • To take repair calls and requests from St Basils colleagues and customers and to carry out an initial diagnosis as to repair requirements
  • To raise work instructions/orders for all day to day and void works to be carried out by in-house operatives or (where specialist or at peaks of workload) by external partner contractors
  • To monitor all live works orders, to chase any outstanding work and to keep the housing repairs electronic records consistently up to date
  • To plan and schedule work for internal operatives and to make appointments, where necessary
  • To manage the completion of all orders, updating the system on a daily basis
  • To raise tenancy satisfaction requests electronically and to review and report upon results
  • To review all submitted invoices against the original order value and to seek such authorisations as are necessary for any variations
  • To process all invoices for payment and to update the sharing system when payment is made.
  • To provide regular reports and management information for the manager and other colleagues as required
  • To provide an administration service across the Property Services Team, to include typing, diary management, filing, systems management etc
  • To provide cover for colleagues within the Property Service Team and elsewhere within St Basils when necessary
  • To take and record customer complaints and to ensure that these are properly recorded and reported.

QUALIFICATIONS

Essential:

  • GCSE English and Maths – C Grade and above or equivalent

Desirable:

  • High Level of IT Skills, proficient in Microsoft Office

ROLE EXPERIENCE

Essential:

  • Experience of working in a busy office environment
  • Up to date experience of Microsoft Office Applications
  • Experience of housing software and repairs applications
  • Work within property services/construction environment

Desirable:

  • Experience working within the same industry (Housing)
  • Knowledge and experience gained from a property maintenance or technical environment

KNOWLEDGE

Essential:

  • Knowledge of setting up and monitoring administrative systems for higher volume activities
  • Knowledge of how property repairs are reported and analysed
  • Knowledge of building trades and other order raising and management

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