Onsite Maintenance Technician

Job Summary

The AVI-SPL Onsite Maintenance Technician will provide on-site AV support at a designated customer location, working in close partnership with the customer, AVI-SPL management, Global Helpdesk, and the wider regional support team. While part of a distributed team, the senior engineer will operate both independently and as part of a team must be proactive, self-starting, and committed to delivering a world-class customer service experience.

This person will be a senior engineer in the wider regional customer team based at the London campus. They will be responsible for preventative and break-fix maintenance on an AV estate which ranges from standard meeting rooms to complex auditoriums and broadcast solutions. They will providing service and repairs of Morgan Stanley's audio visual and integrated conference room components / equipment. This role interfaces directly with Morgan Stanley daily and his / her responsibilities include maintaining daily functionality of all audio visual and integrated conference rooms.

Essential Duties and Responsibilities:

• Responsible for identifying defective or failed equipment and take ownership to resolution
• Management of small projects work as defined in the scope of services
• Interacting with client and providing technical reports
• Highlighting to the client and team lead immediately any issues that may impact the Morgan Stanley multimedia estate
• Work with Morgan Stanley support departments and Supplier Account Managers to provide proper resolution options
• Plan and execute small projects from a technical point of view
• Interface with original equipment manufacturers, developers, engineers, and project managers to provide resolutions for highly complex systems
• Perform remote troubleshooting for local and regional offices
• RMA Hardware in line with asset management guidelines
• Complete familiarity with, and adherence to, standard business practices and procedures.
• Responsible for identifying defective or failed equipment and take ownership to resolution
• Work with Customer support departments, AVI-SPL Global Helpdesk, AVI-SPL support teams and AVI-SPL Account Team to provide proper resolution options.
• Perform preventative maintenance tasks to help maintain customer spaces including but not limited to: testing/repairing cables, testing/repairing various hardware components
• Adhere to and understand local safety standards for all site duties, eg Manual Handling, Working at Height, Health and Safety training.

Other duties assigned as needed

Skills and Abilities:

• Provide technical leadership for the onsite maintenance team.
• Perform network troubleshooting to diagnose static and dynamic IP addressesEditsoftware code using audio mixer software to calibrate digital signal processor technology and eliminate echo and feedback.
• Gather and analyse system logs and system settings for codecs, control systems,mixers, and complex broadcast equipment as needed.
• Perform bench repairs on faulty hardware where possible.
• Excellent communication skills.
• Strong analytical and problem solving skills.
• Ability to prioritise tasks and be able to work under pressure.
• Able to take ownership and be accountable.

Education and/or Experince:

• Minimum of 3 years in an AV Service or engineering role
• Trained to the minimum levels as set out in the training matrix in the scope of services
• Proven experience in audio-visual support, ideally in a financial organisation environment
• Strong technical knowledge of AV systems, signal flow, and troubleshooting techniques
• Experience with video conferencing platforms (e.g., Zoom, Teams, Cisco and Creston)
• Ability to work independently in a customer-facing role with minimal supervision
• Excellent communication and interpersonal skills
• Relevant certifications (e.g., AVIXA CTS, Creston, Dante, Biamp, Cisco Collaboration Devices)
• Formal education in Electronics or related field preferred
• Minimum of a High School Diploma or equivalent preferred
• Basic IT network security & protocols

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state or local law