Innovation Manager

4 days ago

Glasgow, Glasgow City, United Kingdom TP Full time

Job Title: Innovation Programme Manager (Dedicated)

Location: Glasgow

Job Type: Full-Time

About the Role: We are seeking a dynamic and forward-thinking Project Lead - Innovation to spearhead initiatives that improve customer and agent experiences through the use of cutting-edge technologies, particularly AI. In this role, you will implement new systems, channels, and strategies that streamline the customer and agent journey, enhancing operational efficiency across the organization. The ideal candidate will have strong analytical skills, a passion for continuous improvement, and a deep understanding of emerging AI trends. This person will be heavily involved in the day to day operations ensuring that there are no boundaries between the essential teams that are necessary to ensure success.

Key Responsibilities:

  • Lead Innovation Projects: Manage and oversee the implementation of new systems, strategies, and channels to improve customer and agent experiences.
  • AI Integration: Utilize AI technologies to optimize processes, enhance decision-making, and provide innovative solutions that benefit customers, agents, and the organization.
  • Customer and Agent Journey Optimization: Focus on improving the overall experience of customers and agents by identifying pain points and implementing technology-driven solutions.
  • Cross-Functional Collaboration: Work closely with multiple teams across the organization to pull the right resources and expertise together to drive successful project outcomes.
  • Stakeholder Management: Engage with internal and external stakeholders to ensure alignment of goals, expectations, and deliverables.
  • Trend Monitoring: Stay up to date on the latest industry trends and AI advancements, and proactively integrate relevant technologies into the organization's strategies.
  • Data-Driven Decision Making: Leverage analytics and data insights to assess project performance, drive continuous improvement, and inform strategy adjustments.
  • Team Leadership: Lead and inspire cross-functional teams, ensuring collaboration, accountability, and the achievement of key objectives.

Qualifications:

  • Proven experience in leading innovation projects or similar roles, ideally with a focus on customer and agent experiences.
  • Strong background in implementing AI solutions and a deep understanding of AI applications in business.
  • Excellent analytical skills with the ability to leverage data for strategic decision-making.
  • Demonstrated ability to manage multiple teams, foster collaboration, and pull the right people from across the organization to achieve goals.
  • Proven experience in managing stakeholders at various levels of the organization.
  • Up to date with the latest AI and technology trends, particularly those impacting customer experience and operational efficiency.
  • Strong communication and leadership skills.

Minimum Skills

  • Process Excellence
  • Collaboration
  • Communication
  • Emotional Intelligence
  • Open-Mindedness
  • Critical Thinking
  • Solution Orientation
  • Entrepreneurship
  • AI Proficiency
  • Data Literacy

  • Innovation Ecosystem

    2 days ago

    Glasgow, Glasgow City, United Kingdom Barclays Full time £80,000 - £120,000 per year

    Job DescriptionPurpose of the roleTo collaborate, nurture and drive group innovation with internal and external stakeholders to ensure the bank stays at the forefront of innovation and adapts to the rapidly changing landscape in financial services and increasing customer expectations. AccountabilitiesCollaboration with a range of stakeholders to develop a...

  • Innovation Operations and Delivery Lead

    4 days ago

    Glasgow, Glasgow City, United Kingdom Barclays Full time £60,000 - £120,000 per year

    Job DescriptionPurpose of the roleTo collaborate, nurture and drive group innovation with internal and external stakeholders to ensure the bank stays at the forefront of innovation and adapts to the rapidly changing landscape in financial services and increasing customer expectations. AccountabilitiesCollaboration with a range of stakeholders to develop a...

  • Innovation Taxes Assistant

    2 days ago

    Glasgow, Glasgow City, United Kingdom Grant Thornton UK Full time £40,000 - £80,000 per year

    Alternatively, Grant ThorntonAt Grant Thornton we do things differently - looking to the future, driving ambitious growth and pioneering positive change in our industry. Providing audit, tax and advisory services, we empower clients through strategic insight, curiosity, and genuine partnership. And we empower our people with real opportunity, an inclusive...

  • Consultant - AI Product Innovation

    4 days ago

    Glasgow, Glasgow City, United Kingdom Capgemini Full time £40,000 - £80,000 per year

    At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and...

  • Consultant - AI Product Innovation

    3 days ago

    Glasgow, Glasgow City, United Kingdom Capgemini Engineering Full time £60,000 - £120,000 per year

    At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and...

  • Senior Programme Manager

    1 week ago

    Glasgow, Glasgow City, United Kingdom University of Strathclyde Full time £59,000 - £71,000 per year

    Salary Range: £47,389 - £58,225FTE: 1 (35 hours/week)Contract Type: Fixed Term (24 months)Closing Date: 09/01/2026This is an exciting and strategic role within PNDC, responsible for managing and delivering a high-impact innovation project in the aerospace sector. Initially focused on a single programme, the role is expected to evolve beyond the end of this...

  • Manager/Senior Manager

    2 days ago

    Glasgow, Glasgow City, United Kingdom Capgemini Engineering Full time £60,000 - £120,000 per year

    At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and...

  • Consulting Project Manager

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Do Tank Full time £40,000 - £80,000 per year

    Company DescriptionDo Tank is a consulting firm that blends visual thinking, human-centered design, business model innovation, and agility to drive innovation, strategy, and organizational change. We collaborate with diverse clients, including multinational companies, healthcare systems, and professional associations. Our expertise includes strategy...

  • Consulting Project Manager

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Do Tank Full time £40,000 - £80,000 per year

    Company DescriptionDo Tank is a consulting firm that blends visual thinking, human-centered design, business model innovation, and agility to drive innovation, strategy, and organizational change. We collaborate with diverse clients, including multinational companies, healthcare systems, and professional associations. Our expertise includes strategy...

  • Programme Manager/Head of Programmes

    1 week ago

    Glasgow, Glasgow City, United Kingdom University of Strathclyde Full time £47,389 - £58,225 per year

    Salary Range: £47,389 - £58,225FTE: 1 (35 hours/week)Contract Type: Open ContractClosing Date: 16/11/2025Digital Health and Care Innovation Centre (DHI) brings together Scotland's public sector, academia, charities and industry to create new ways of working, and to co-design digital solutions to some of the country's biggest health and care challenges. Our...