Customer Care Executive

1 week ago

Gloucester, Gloucestershire, United Kingdom Marvel FMCG - Certified B Corporation® Full time

Are you looking for a role that will give you clear career progression and development? Do you want to work for a business that puts people before profit and is committed to doing the right thing not the easy thing?

Marvel FMCG is a recruitment agency with a difference, we are a B-Corp certified FMCG recruitment company that is passionate about being a force for good in the industry and having a positive impact on society. We put people and the environment ahead of profit and are committed to giving back to the Marvel Foundation.

In our first 4 1/2 years we have been true to our word:

  • We have donated over £200,000 to our chosen charity partners through our 1% model
  • Become B Corp Certified
  • Carbon Neutral business
  • Started our own Foundation – The Marvel Foundation
  • Launched a 'No CV' process that supports inclusive hiring
  • Placed lots of great humans some of the coolest Food & Drinks brands in the UK

This role is paying between £26,000 - £28,000 plus a 10% annual bonus

We operate a 4 day week on 100% pay.

28 days annual leave including bank holidays

Private medical, dental, optical and auditory care through Vitality along with additional benefits.

Nest Pension Scheme

This is a hybrid role and requires you to be in the office 2 days a week.

Why this role?

  • A great introduction into the world of recruitment, this is a crucial role within Marvel FMCG, providing you with a detailed insight into the processes, clients and candidate's journey
  • Develop strong administrative skills that see you honing your organisation, attention to details and interpersonal skills.
  • You will be integral to our growth and joining a recruitment business that is driving change. As an inclusive business we want you to bring fresh and innovative ideas to the table, if you have an idea to better Marvel FMCG then we would love to talk about it We pride ourselves on being progressive and our people absolutely lead the business.

Equality, Diversity and Inclusion

We are committed to creating inclusion, equity and equality across our business and the clients that we partner with. Currently we:

  • Have EDI training receiving advice and guidance on how we can make our recruitment practices more inclusive.
  • We are always implementing new initiatives to drive inclusion in recruitment, in October 2023 we launched a 'No CV' recruitment process for our clients and have to date have placed 8 candidates not using a CV at any stage of the process.
  • We only use anonymised CVs in the work that we are doing with our clients.

Key requirements

We are a phone first business, so are looking for candidates that are really comfortable having conversations over the phone.

An ability to use Microsoft Outlook, Excel, Word and Teams is really important as this will be something you use a lot of, from sending emails, formatting CVs, updating excel trackers, and sending out Teams interviews you will need to be confident in your ability.

Confidence in using systems is also key, you may not have used a candidate and client recruitment tracking system before, that's ok, but you will need to be able to pick this up as you will be using one on a daily basis.

How can we make our recruitment process accessible for you? You can always talk to us about any adjustments you need to make your life easier.

We're always open to your thoughts and suggestions to make what we do accessible. Get in touch and let's work together to make recruitment fair for everyone.

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