Care Provider Service Manager

Salary: £51,356 to £55,539 per annum

Grade: N

Contract Type: Permanent

Vacancy Hours: 37 hours per week

Location: Northallerton, North Yorkshire

Shaping the future of adult social care provision across North Yorkshire.

Welcome and thank you for your interest.

Are you a visionary leader ready to join our dynamic team, to help shape the future of adult social care?

North Yorkshire Council is seeking a Service Manager to lead and transform our directly provided adult social care services, ensuring high-quality, person-centred support for our residents.

Why North Yorkshire?

North Yorkshire is a county of ambition, pride, and resilience. Our communities, businesses, and workforce are passionate about the place they live and work. As a Council, we are proud of our achievements, confident in our services, and committed to continuous improvement.

Unlike many authorities, we retain a strong portfolio of directly provided services, ensuring choice and quality for those with the most complex needs.

Where other authorities have outsourced all of their provider services; given the size and scale in North Yorkshire we are committed to directly providing services alongside commissioned services; to ensure that our residents have high quality, outcome focussed support and choice, in particular for those with the most complex needs.

Our vision is clear, a thriving county that adapts to a changing world and remains a special place for everyone to live, work, and visit. Central to this is our Health and Adult Services directorate, where we strive to ensure every adult lives a longer, healthier, and more independent life.

About the Role

As a Service Manager within our Care Provider Services, you will play a pivotal role in leading transformation and delivering excellence across a diverse range of services, including:

• Older People's Services
• Learning Disability Services
• Supported Living
• Extra Care Housing (ECH)

You will lead a team of Operations Managers and provide strategic and operational support to Registered Managers and Learning Disability Service Managers. Your leadership will drive innovation, performance, and quality across our services.

It is an exciting time to joins us, whilst we continue to rise to the challenges of social care. You will be an instrumental part of shaping and delivering transformation.

Key Responsibilities

• Leadership & Support - Inspire and guide operational teams, fostering a culture of accountability, collaboration, and continuous improvement.
• Service delivery and Development - Ensure services meet and exceed Care Quality Commission (CQC) standards, with a strong focus on outcomes and person-centred care.
• Collaboration & Partnership - Work closely with internal colleagues, NHS partners, social care assessors, and—most importantly—people who use our services and their carers.
• Performance & Budget Management - Deliver high-quality outcomes, maintain robust performance metrics, and manage budgets effectively.
• Team Ethos - Champion a culture of teamwork, d responsibility, and professional growth.

Who We Are Looking For

• We're seeking passionate, resilient, and talented individuals who are committed to making a real difference. You will be:
• A confident and adaptable leader with a proven ability to motivate teams and drive change.
• Skilled in identifying potential in others and fostering a culture of development and excellence.
• Digitally savvy, embracing innovation to enhance service delivery.
• Committed to your own professional development and that of your teams.

You will hold a Level 5 qualification in Leadership in Health & Social Care or an equivalent qualification in a health or social care-related field.

What we can offer you

• A market-leading pension scheme
• Generous leave entitlement
• Retail, travel and leisure discounts and salary sacrifice discount schemes
• Commitment to staff development and continuous learning
• Progression and career-enhancement opportunities
• As a Mindful Employer, we are committed to promoting and protecting your mental health and wellbeing at work, find out more on the Mindful Employer website
• Green travel loan scheme which offers interest-free loan towards an annual season ticket to get you from home to work
• In addition to in-house occupational health services, preferential rates on a private health scheme are available through payroll deductions

If you have the vision, leadership and the drive to meet our challenges head on, we look forward to receiving your application.

We encourage further conversation regarding the role. To arrange a conversation please contact our head of provider services Angie Austin on or email

Key Documents

Job Description Care Provider Service Manager Grade N.docx

Total Rewards

Key Dates

Closing Date: Monday 03 November 2025

Shortlisting Date: Tuesday 04 November 2025

Interview Date: Thursday 13 and Friday 14 November 2025

Venue for Interview: County Hall, Boroughbridge Road, Northallerton DL6 8AD

***DBS***

Enhanced Level DBS Disclosure is required for appointment to this post.

It is a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with adults at risk.

We are committed to the inclusion, safeguarding, and promoting the welfare of adults at risk.

NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies.

We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to this commitment.

North Yorkshire Councils' purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other's contributions; we therefore welcome applications from individuals of all backgrounds.

North Yorkshire Council (NYC) advertise vacancies on behalf of schools and external organisations (third parties) in North Yorkshire. NYC are not responsible for the recruitment/employment practices of third parties and accept no liability in relation to the vacancy and any subsequent recruitment/employment processes. Enquiries regarding the vacancy or practices should be made directly with the third party.

Care Provider Service Manager

Salary: £51,356 - £55,539 per annum

Posted: 20/10/2025

Closing date: 03/11/2025

Closing time: 23:59