Cloud Engineer

2 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom df02da48-beb4-4a2b-8720-60f6ec48c3bb Full time £45,000 - £65,000 per year

**This role is based 3 days a week in our Newcastle office**

Sage is a global leader in accounting, financial, HR, and payroll technology for small and medium-sized businesses. We empower business owners and accountants with innovative solutions that simplify complex processes, enabling them to focus on what truly matters. Our cloud-first strategy and commitment to excellence continue to drive transformation across our product suite.

Role Overview

As a Cloud Operations Engineer, you will play a key role in supporting and enhancing Sage's cloud infrastructure. Working in a true DevOps capacity, you'll collaborate closely with product delivery teams to deploy, monitor, and improve services that support millions of users globally. This is a 24/7 operation, requiring participation in an on-call rota to respond to incidents and ensure high system availability.

Key Responsibilities


• DevOps Collaboration: Work closely with development teams supporting CI/CD, monitoring, and automation.


• Continuous Improvement: Research new technologies and services to improve customer experience and operational efficiency.


• Automation & Efficiency: Build infrastructure as code, automate manual processes, and contribute to self-healing systems.


• Cross-Functional Coordination: Collaborate with Security, Architecture, and Automation SMEs to align infrastructure with business and technical standards.


• Incident Response: Take the lead during high-pressure incidents, balancing technical resolution with clear stakeholder communication.


• Monitoring & Performance: Proactively monitor systems to prevent customer impact and optimize performance at scale.


• Infrastructure Management: Migrate current generation products from data centres to AWS, re-commissioning them into modern cloud environments.

Must-Have Skills & Qualifications


• Operational Experience: Proven experience managing cloud-based systems, including transactional databases.


• Cloud Expertise: Hands-on experience with Amazon Web Services (AWS); other cloud platforms also considered.


• Certification: Industry-recognized qualification or certification in cloud technologies (e.g., AWS Certified Solutions Architect, DevOps Engineer).


• Development & Automation: Experience in software development or automation, with scripting and infrastructure as code.


• Monitoring & Incident Response: Ability to proactively monitor systems and lead resolution during high-pressure incidents.

Communication Skills (Soft Skills)


• Comfortable working with European colleagues, particularly in France and Germany.


• Fluent in English (Sage's business language), with sensitivity to diverse work cultures.


• Strong interpersonal and stakeholder communication skills.

Organisational Skills


• Ability to navigate a large, complex organization with diverse product suites and development practices.


• Experience working across multiple teams and adapting to varied operational models.

What We Offer


• A collaborative, inclusive culture focused on innovation and customer success.


• Opportunities to work on global-scale infrastructure and cutting-edge technologies.


• Support for continuous learning and career development.


• Competitive compensation and benefits.

Ready to make an impact? Join us at Sage and help shape the future of cloud operations for millions of businesses worldwide.

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