Home Care Co-Ordinator | Sunderland Area | 28,000

Kelly Park Limited is a family-run care provider proudly established in 1994, with over 30 years of experience delivering compassionate, high-quality home care across County Durham and beyond.

We empower individuals to live independently in their own homes while receiving the care and support they need, and now, we're expanding our Sunderland area.

We're looking for an experienced and motivated Care Coordinator to lead and grow this new region, ensuring our Service Users receive exceptional, person-centred care every day.

Understanding values important to us:

At Kelly Park, our commitment to exceptional health and social care is defined by our Core Values, known as the 6C's of Care:

Care: We always prioritise the wellbeing of our Service Users.

Compassion: We approach every situation with empathy and kindness.

Competence: We ensure our team has the skills and knowledge to deliver outstanding care.

Communication: We foster open, clear, and respectful interactions.

Courage: We face challenges head-on and advocate for positive change.

Commitment: We are dedicated to providing consistent, high-quality home care.

As a Care Coordinator, you'll play a vital role in managing, developing, and leading care delivery in your designated area. You'll work closely with our care teams, clients, and external professionals to ensure smooth operations, high-quality standards, and positive outcomes.

This is an exciting opportunity for someone with leadership ambition, someone who thrives in a fast-paced environment and wants to build a successful service area from the ground up.

Key Responsibilities

Planning 2 weeks in advance care schedules of our Health Care Assistants around their availability using our resource planning software.

Formulating solutions for changes in schedules, increases and taking on new care packages.

Dealing with a diverse range of characters and personalities you will ensure the company delivers high quality care in the community which is both timely and reliable.

Handling enquiries from a variety of external partners including local authorities, contracts, hospitals and family members.

You will also be required to support out of office on call service on a periodic basis which is paid as an enhancement on top.

Previous experience and knowledge of Home Care is ESSENTIAL as the successful applicant will take on leadership responsibilities of their designated team.

Essential Requirements:

• Hold a full driving licence and have access to a car.
• Strong I.T skills
• Strong communication and customer service skills.
• Experience of managing a busy work load.
• Ability to anaylse a situation and take decisive action in a timely manner.
• Previous care experience (+NVQ 3 qualified - Desirable).

You'll be joining an experienced, supportive management team who will help you shape and expand the Sunderland service area with professionalism, quality, and compassion.

Monday to Friday: 8:30am – 5:00pm

Out-of-hours backup rota between 7am–8:30am and 5pm–11pm (with enhanced pay).

You'll oversee coordination, governance, and service delivery within your assigned villages and communities across Sunderland and surrounding areas.

Company Benefits:

• Excellent rates of pay starting at £28, p mileage allowance
• Pension
• Access to company pool car
• Company private parking
• Employee Referral Programme
• Company Events
• Bonus Scheme
• Birthdays We believe that celebrating your birthday is a time for joy, relaxation, and creating lasting memories with loved ones. By offering this dedicated day off, we hope to show our appreciation for each team member and recognize the importance of work-life balance.

All successful applicants will require an enhanced DBS which is payable by the applicant, two suitable employment references.

To apply please complete the application above, for any questions or queries please call HR on Monday to Friday 09:00 to 17:00 only).

If you're an experienced Coordinator who thrives on organisation, teamwork, and delivering outstanding care, and you're ready to lead and grow our Sunderland service area, we'd love to hear from you.

Apply today and become a valued part of the Kelly Park family.