House Host

2 weeks ago

West London, United Kingdom Maison Estelle Full time £25,000 - £40,000 per year

Job Ref: MAI3209

Branch: Maison Estelle

Location: Maison Estelle - London

Salary/Benefits: Competitive salary and benefits, inclusion in tronc scheme

Contract type: Permanent

Hours: Full Time

Hours per week: 48 hours per week

Posted date: 15/10/2025

Closing date: 17/11/2025

Who are we?

Maison Estelle is a private members' club set in a Grade I-listed Georgian townhouse on Grafton Street, Mayfair. A 'hosted home', bringing people together that have plenty to say and nothing to prove. A new school club (no rules), with old school values of personalised service and discretion.

What's in it for you?

At Estelle, we prioritise your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates and biannual socials. Nurture your well-being with stocked colleague spaces and staff food. Engage in forums shaping The Estelle Way. Join us for a fulfilling journey where you are valued, supported, and celebrated.

Here at Estelle, we want to create a unified culture and sense of belonging across both Estelle Manor and Maison Estelle. We have a range of perks and benefits at your fingertips:

  • Biannual company socials plus smaller social and sports groups.
  • Exclusive staff rates and FB discounts across Ennismore brand.
  • Birthday day off
  • Goes without saying, but we will feed you during your shift.
  • Added protection of our pension, health cash plan and life assurance schemes.
  • 28 days holiday, inclusive of bank holidays, which increases with length of service.
  • Recommend-a-friend bonus scheme.

WHAT YOU WILL DO

The key responsibilities for this role will include but are not limited to:

  • Creating a warm, welcoming and lasting impression for our members.
  • Striving to build genuine relationships with all members.
  • Providing genuine, attentive, natural, and friendly service to our members in order to reflect our standards.
  • Answering phone calls, taking reservations and answering questions or queries members may have and ensure all follow up is carried out promptly.
  • Being always immaculately presented in the correct uniform.
  • Ensuring all member information is captured and recorded on their profiles.
  • Being aware of all VIP members and their guests visiting us and ensuring their experience is tailored appropriately.
  • Anticipating members needs and providing them with a personalised experience.
  • Ensuring the reception area is tidy, presentable and fully stocked with all necessary stationery and materials.
  • Feeling empowered making a decision that will enhance the member experience or defuse any complaints which may arise.
  • Ensuring any issues that may arise are dealt with immediately and to conclusion, logged accurately and promptly followed up.

WHO WE ARE LOOKING FOR

  • Previous host experience in a busy and high-volume hospitality operation.
  • Computer literate (MS Office, SevenRooms, CRM systems)
  • Planning ability; able to work unsupervised.
  • Attention to detail, able to identify mistakes and request clarification.
  • Excellent time-management skills; comfortable prioritising what is important during busy periods.
  • Excellent communication skills and comfortable talking to colleagues, senior management, and members.
  • Strong command of English.
  • A genuine passion for hospitality and hosting.

  • Host - 180 House

    2 weeks ago

    London, United Kingdom Soho House & Co. Full time

    **Who We Are** We are a collection of members' clubs, restaurants, hotels, workspaces and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect,...

  • Host - 180 House

    1 day ago

    London, United Kingdom Soho House & Co. Full time

    Host - up to £12 per hour - 180 House - New Opening! We are seeking an excellent and outgoing Host to join our team. Host Benefits Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the...

  • Host - 180 House, Central London

    2 weeks ago

    London, Greater London, United Kingdom Soho House & Co Full time £24,000 - £40,000 per year

    £15 per hour + Surplus Service ChargeWhat's in it for you?Weekly PayTeam meal whilst on shift prepared by our chefs£20 Taxi Contribution for late shiftsSoho Friends Membership50% Team discount on Food & Drink, 7 days a weekTeam Room Rates; Any Bedroom, Any House, $100 a nightHealth Cash Plan (option to add children)Dental Plan (option to add...

  • Host/hostess

    2 days ago

    London, United Kingdom Home House Full time

    **Host/Hostess** We are currently recruiting a dynamic Host/Hostess to join our F&B team. Ideally, our new colleague will have experience in a private members club, five-star hotel or similar luxury environment. We are looking for: - A warm and charming personality, confident with communication at all levels. - Superb organisational and guest service...

  • Host - 180 House, Central London

    4 days ago

    London, United Kingdom Soho House & Co. Full time

    **£15 per hour + Surplus Service Charge**: **What's in it for you?** - Weekly Pay - Team meal whilst on shift prepared by our chefs - £20 Taxi Contribution for late shifts (post 1am - 5am / Uber) - Soho Friends Membership - 50% Team discount on Food & Drink, 7 days a week - Team Room Rates; Any Bedroom, Any House, $100 a night - Financial Incentive based...

  • Host - 180 House, Central London

    2 weeks ago

    London, United Kingdom Soho House & Co. Full time

    **Who We Are** We are a collection of members' clubs, restaurants, hotels, workspaces and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect,...

  • Host - White City House, West London

    1 week ago

    London, Greater London, United Kingdom Soho House & Co. Full time £24,000 - £32,000 per year

      £15 per hour + Surplus Service Charge What's in it for you?Weekly PayTeam meal whilst on shift prepared by our chefs£20 Taxi Contribution for late shiftsSoho Friends Membership50% Team discount on Food & Drink, 7 days a weekTeam Room Rates; Any Bedroom, Any House, $100 a nightHealth Cash Plan (option to add children)Dental Plan (option to add...

  • Host - East London

    1 week ago

    London, United Kingdom Soho House & Co. Full time

    **Who We Are** We are a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have...

  • Restaurant Host/hostess

    6 days ago

    London, United Kingdom Maslow's Mortimer House Full time

    **Position**:Restaurant Host **Location**:Fitzrovia **Salary**:£13.00 - £14.00 **Bonus**: £ 450 gross Joining Bonus **Days / Hours Per Week**:Full time We are looking for a Restaurant Host to join our Fitzrovia family in Mortimer House Kitchen You will be a natural people person; you understand that knowing our guests and offering the warmest welcome...

  • Front of House Host

    6 days ago

    London, United Kingdom Country Court Full time

    **Front of House Host - Required at Woodlands House in Colliers Wood, Part of the Country Court Family** **Hours: 40 hours per week working weekends on a rota.** Recently refurbished throughout, Woodlands House Care & Nursing Home is a well-established part of the community in Colliers Wood, South West London. The friendly and compassionate care staff led...